Role Details

Designation: Executive Service Sales - Junior Executive

Department: Service & Maintenance Portfolio

Reports to: Manager Service Sales

Key Responsibilities (KRAs)

Achieve service sales targets for service contracts, maintenance, modernization, and repairs.

Assist in executing strategies to expand the service business within the assigned area.

Maintain regular contact with assigned existing clients to support retention and satisfaction.

Log customer queries, concerns and complaints, and escalate them to the right team for timely resolution.

Learn customer needs through site surveys and meetings, and share inputs to align service offerings.

Prepare service quotations and proposals under the guidance of the Manager Service Sales.

Participate in contract discussions and negotiations alongside senior team members.

Check that proposals follow customer requirements and company pricing policies before submission.

Maintain the CRM and sales trackers.

Coordinate with operations and technical teams on service delivery and contract execution for assigned accounts.

Follow up on contract performance, payment collections and renewal due dates for assigned customers.

Complete the company's training program on elevator systems, service products and sales processes.

Domain Skills

- Basic understanding of mechanical and electrical engineering fundamentals (motors, drives, controls, safety systems).
- Interest in sales, customer interaction and building technologies.

Technical Competencies

- Good verbal and written communication skills for customer and internal interactions.
- Working knowledge of MS Excel,



Word and PowerPoint; willingness to learn CRM tools.
- Ability to prepare simple presentations and quotations.
- Basic problem-solving ability to understand customer issues and route them correctly.
- Ability to work in a team and coordinate with sales, operations and technical staff.
- Ability to manage daily tasks, follow-ups and deadlines in an organized way.

Soft Skills

- Eagerness to learn, coachability and a positive attitude.
- Customer-first mindset and a professional, courteous approach.
- Clear communication, including the ability to explain technical points in straightforward terms.
- Basic analytical and reasoning ability.
- Self-motivation, discipline and willingness to travel for customer and site visits.
- Ability to adapt in a fast-paced environment and respond to changing priorities.
- Good organizational and time-management skills.

Qualifications

- B.E. / B.Tech in Mechanical, Electrical, Electronics or a related engineering discipline (preferred)
- An MBA in Sales / Marketing with an engineering background is an added advantage.

Experience Requirements

- Freshers (01 year)
- Internships or projects in sales, customer service

Language Proficiency

- English and Kannada is mandatory

Role: Service Manager, Industry Type: Miscellaneous, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: After Sales Service & Repair Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Aftersales Field ServiceSpare PartsAfter Market ServiceAfter Sales SupportTechnical Services

📌 Service Sales Executive - Kannada (Chennai)
🏢 Nibav Lifts
📍 Chennai