Industry: Automotive – Multi-Brand Car Service

Experience: 10+ Years

Qualification: B.E./B.Tech or Diploma in Automobile / Mechanical Engineering

Location: As per TKS requirement

Role Overview: We are looking for an experienced Service Head / Senior Service Manager to lead end-to-end operations of a multi-brand car service business, drive business growth, enhance workshop efficiency , ensure consistent delivery of high-quality B2B service solutions, and exceed customer expectations. The role requires strategic oversight of spare parts procurement , adherence to SLAs , and continuous improvement of operational processes across service centers.

Key Responsibilities

- Lead end-to-end multi-brand car service operations, including workshop, field service, and customer experience functions.
- Drive business growth and profitability through optimized spare parts procurement, efficient inventory management, and improved workshop efficiency.
- Manage both B2B and B2C service business, including corporate tie-ups, insurance partnerships, fleet clients, and retail customers.
- Oversee large service teams (workshop managers, service advisors, technicians) and ensure high performance, training, and engagement.
- Maintain and exceed SLAs for service turnaround time, first-time fix rate, customer satisfaction (CSAT), and complaint resolution.
- Implement and enforce standardized operational procedures and digital tools to enhance transparency, productivity, and service quality.
- Develop and execute strategies for revenue growth through upselling, cross-selling, service contracts, and loyalty programs.
- Manage vendor relationships, spare parts procurement, and logistics to ensure parts availability and cost efficiency.
- Monitor and analyze key performance indicators (KPIs) including productivity, utilization, rework,



margin, and customer retention.
- Collaborate with regional and corporate leadership to align service delivery with brand standards and expansion goals.
- Ensure compliance with safety, environmental, and quality standards across all service locations.

Mandatory Requirements

- Proven experience (10–15 years) in multi-brand automotive service operations, preferably with organized service networks.
- Solid background in managing large teams, multiple workshop locations, and end-to-end service delivery.
- Deep understanding of workshop efficiency levers, spare parts procurement, and SLA management in high-volume service environments.
- Experience in B2B service delivery — including fleet accounts, corporate tie-ups, and insurance partnerships.
- Strong analytical skills with ability to interpret operational and financial KPIs to drive decisions.
- Proficiency in service management systems, CRM tools, and digital service platforms is a plus.

Preferred Profile: Candidates currently working as Service Head, Regional Service Manager, Senior Service Manager, City Head, or Operations Head in multi-brand automotive service companies, especially those with exposure to scalable service models and digital transformation initiatives. Benefits & Perks: upto 20LPA + other benefits

#ServiceHead #SeniorServiceManager #ServiceManager #AutomotiveService #MultiBrandCarService #MultiBrandAutomotive #WorkshopManagement #ServiceOperations #AutomotiveOperations #RegionalServiceManager #CityHead #OperationsHead #AfterSalesService #B2BService #B2COperations #CustomerExperience #GarageManagement #VendorManagement #AutomotiveIndustry #ServiceDelivery #RevenueGrowth #TeamManagement #GoMechanic #MyTVS #Automovill #Pitstop

Skills: servicenow,operations,after sales service,automotive,b2b,service delivery

📌 Service Head / Senior Service Manager (Bengaluru)
🏢 REGUL SOLUTIONS
📍 Bengaluru