Company Description INCREDIBLE MANAGEMENT SERVICES PRIVATE LIMITED is a telecommunications company headquartered in New Delhi, Delhi, India. The organization focuses on delivering telecom and related services to clients in a dynamic and competitive market.

Team members work in a professional environment that values efficiency, reliability, and customer service. The company offers opportunities to grow in operations and leadership roles within the telecommunications sector. Employees can contribute to process improvement and service quality across its service locations.

Role Description The Senior Team Lead is a full-time, on-site role based in Gurugram. This position is responsible for supervising and guiding a team to achieve daily operational targets, maintaining service quality, and ensuring adherence to company policies and procedures. Day-to-day tasks include planning team schedules, monitoring performance metrics, providing coaching and feedback, and resolving escalated issues from clients or internal stakeholders.

The Senior Team

Lead will collaborate with management to implement process improvements, support training initiatives, and coordinate with cross-functional teams to ensure smooth operations. The role also involves preparing reports,



tracking productivity, and fostering a positive, inclusive work environment.

Qualifications

- Experience leading teams in telecommunications, operations, customer service, or a related field, with the ability to supervise, motivate, and develop team members.
- Strong communication and interpersonal skills, including the ability to manage escalations, collaborate with stakeholders, and deliver clear guidance and feedback.
- Proficiency in basic office productivity tools (such as spreadsheets, documents, and presentations) and comfort working with operational or CRM systems.
- Demonstrated ability in planning, organizing, and prioritizing tasks, with attention to detail and a focus on meeting performance targets and timelines.
- Problem-solving and analytical skills to identify issues, interpret data, and recommend practical process improvements.
- Bachelor’s degree in business, management, telecommunications, or a related discipline is preferred; equivalent experience will be considered.
- Previous experience in an in office supervisory or team lead role, ideally in Gurugram or similar metropolitan environments, is an advantage.

📌 Senior Team Lead (Gurugram)
🏢 INCREDIBLE MANAGEMENT SERVICES PRIVATE
📍 Gurugram