Role Overview:

The Senior Manager – COE (Employee Relations & Compliance) is responsible for driving excellence in compliance management, grievance management, ER processes and policy governance across the organization. This role partners with Vertical Head – BU HR (SCM) to build safe, compliant, and equitable workplaces across distribution centers and warehouses.

Key Responsibilities:

1) Employee Relations & Policy Governance

- Lead disciplinary process governance and grievance redressal with process integrity
- Ensure consistent application and periodic revision of HR policies and conduct guidelines
- Investigate and resolve escalated ER cases in coordination with Legal and BU HRBPs, advise stakeholders on appropriate disciplinary actions
- Drive grievance redressal forums and investigate complaints including POSH, CoC

2) Labor Compliance & Audit Readiness

- Monitor statutory compliance across labor laws, POSH, Code of Conduct (CoC), maintain documentation and ensure timely audits
- Track and report adherence to statutory requirements and facilitate timely audits
- Track, review, and close audit observations related to people practices
- Partner with legal team for updates on regulatory changes and ensure policy alignment

3) Risk & Governance

- Own HR risk register and build preventive mechanisms for ER and compliance risks
- Conduct awareness sessions and training programs on POSH, CoC, and other policy-related topics




- Provide compliance support in special investigations and audit responses
- Provide counsel on compliance-related matters and policy adherence across the business

4) Analytics, Benchmarking & Change Enablement

- Leverage analytics to track effectiveness of COE interventions, provide insights to CHRO and HR leadership
- Benchmark practices on employee experience and engagement with industry peers and adapt best practices
- Lead change enablement programs around new COE-led policies, digital tools, and process enhancements
- Collaborate with Business HR teams for customized rollouts and impact measurement
- Maintain a repository of best practices and share knowledge with broader HR teams across the organization

5) Team Development & Capability Building

- Foster a learning setting that encourages ownership, upskilling, and cross-functional collaboration
- Define KRAs, review performance periodically, and create development plans for the respective COE team
- Facilitate knowledge sharing and create SOP documentation to build institutional memory

Desired Qualification & Experience:

- Bachelor’s/Master’s degree in human resources, Business Administration, Psychology or a related field
- 10+ years of HR leadership experience with relevant exposure to HR COE role, preferably in the retail or consumer-driven industry
- This position may involve travel to Bavla , Gujarat location.

📌 Senior Manager – COE (Employee Relations & Compliance) (Ahmedabad)
🏢 Croma
📍 Ahmedabad