Role description

: End User Computing Services – L 2 Engineer

Requirements

•B.E / Diploma Engineering in EEE, ECE, CSE or IT or equivalent experience/relevant certification information systems required.

•3-8 years of qualified IT Infrastructure experience with End User Computing Services

•Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.

•Experience in Laptop, Handheld devices management

•Extensive knowledge and troubleshooting of PC operating systems Windows 10 / Windows 11, MS Outlook, MS office suites

•Knowledge in Mac Operating Systems

•Experience in Microsoft Intune. SCCM, WDS technologies

•Experience with wireless device management required.

•Experience with software distribution systems required.

•Experience in hardware installation, configuration, maintenance, and troubleshooting required.





•Experience in Audio-Video and Collaboration Operations support.

•Experience with Anti-virus management consoles and troubleshooting required.

•All days working at office

•24 x 7 x 365 support requirements. available to work after hours and weekends, as required.

Preferred

•MCSE certification by accredited facility preferred.

•ITIL or formal Service management training and certification preferred.

Technical Skill Set

•End User Computing Technologies

•Service Desk

•Desktop Engineering

•Microsoft SCCM

•Microsoft Intune

•M365

•Endpoint Patch management tools

•Vulnerability Management & tools

•Incident, Service Request & Change management (ITSM)

•Asset Management and tools

📌 Senior Engineer - Cloud & Infra Management (Kolkata)
🏢 LTM
📍 Kolkata