Location: Delhi, Pansheel Park

Work Mode: Onsite, Monday- Friday

Experience: 1–2 years

About Fundamento

We’re on a mission to reinvent how enterprises talk to their customers.

At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance, and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of the AI revolution.

About the Role

We’re looking for a Senior Customer Success Associate who enjoys working with customers, solving problems and using data to drive better outcomes. This role is customer-facing first, with a solid focus on data, Excel/Google Sheets and AI tools. You’ll work closely with enterprise clients, understand their requirements, track performance, identify opportunities and collaborate with Product, AI and Engineering teams to deliver results.

What You’ll Do

● Manage client relationships: Understand client goals, stay on top of account health, and ensure expectations and commitments are met

● Drive client outcomes: Work with clients to identify opportunities, brainstorm campaign improvements,

and translate business goals into actionable plans. Lead MBRs/QBRs to demonstrate results, discuss progress, and align on next steps

● Own campaign performance and execution: Analyse campaign data and call insights to identify gaps,





coordinate go-lives and ongoing operations, and ensure clients realise value from our voice agents

● Collaborate with Product and Engineering: Bring customer feedback and performance issues to internal teams, coordinate troubleshooting, and drive issues through to resolution while identifying opportunities to improve agent performance and product capabilities.

What We’re Looking For

● 1–2 years of experience working with customers or business teams, ideally in customer success, Account management, consulting or a similar customer-facing role.

● Ability to understand business requirements, work with data and explain findings clearly. Strong

Excel/Google Sheets skills are important.

● Confidence in speaking with clients, presenting results and managing conversations when things don't go as expected.

● Someone who takes ownership, follows through on commitments and can manage multiple priorities without losing sight of the outcome.

● Curiosity to understand how AI voice agents work and how they can solve real business problems for enterprise customers.

WHY THIS ROLE?

● Work with some of India’s leading lenders and help shape how AI is changing customer interactions at scale.

● Join Fundamento at a stage where there’s room to take on new challenges, broaden your experience and grow into greater responsibility.

● Get direct exposure to the founding team and work alongside Customer Success, Product and Engineering to solve problems that matter to our clients.

📌 Senior Customer Success Associate (Delhi)
🏢 Fundamento
📍 Delhi