Experience: 7.00 years

Salary: Confidential (based on experience)

Expected Notice Period: 7 Days

Shift: (GMT 05:30) Asia/Kolkata (IST)

Opportunity Type: Hybrid ()

Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: Agentic platform for enterprise transformation)

(*Note: This is a requirement for one of Uplers' client - Agentic platform for enterprise transformation)

What do you need for this opportunity?

Must have skills required

B2B SaaS, Consulting background, Implementation, ARR, Customer Success, Product Adoption

Agentic platform for enterprise transformation is Looking for:

What You''''ll Do

- Own the account success plan: Translate customer priorities into clear outcomes, milestones, owners, and next steps. Run purposeful customer meetings, arrive with recommendations, and maintain momentum between conversations.

- Build trusted customer relationships: Develop strong relationships with customer champions, program and portfolio leaders, administrators, and users. Understand what each group needs to succeed. Prepare and lead account reviews, involving CS leadership in executive and strategic discussions.

- Get hands-on with the product: Learn client''''s deeply enough to demonstrate relevant workflows, guide users, validate scenarios, and investigate friction. Reproduce issues where possible and give Product and Engineering the context they need to act.

- Make adoption practical: Help customers move from initial rollout to consistent use. Deliver focused training, useful guides, and working sessions tied to real tasks. Recognize when a barrier requires a product fix, better data, a clearer process, or stronger customer ownership.

- Make progress and value visible: Track adoption and agreed outcomes using reliable evidence. Turn usage data,



customer feedback, and workflow improvements into a explicit account of what is working, what needs attention, and what should happen next.

- Drive issues through resolution: Maintain visibility of open issues, accountable owners, and next updates. Explain business impact, recommend priorities, and escalate promptly when progress is blocked. Keep customers informed and confirm that the resolution addresses their experience.

- Support retention and growth: Identify risks early and help customers realize value throughout the relationship. Recognize opportunities for additional workflows or broader adoption and partner with CS leadership and the founders on renewal and expansion conversations.

- Improve how we serve customers: Turn recurring questions into reusable resources and successful approaches into practical playbooks. Use AI thoughtfully to improve preparation, analysis, and follow-through while checking accuracy and protecting customer trust.

What You Bring

- Experience owning enterprise customer relationships in B2B SaaS, implementation, transformation consulting, or a related customer-facing role.

- Evidence that you have helped customers achieve meaningful outcomes beyond an initial implementation or launch.

- The ability to run customer meetings independently, ask thoughtful questions, communicate recommendations, and secure clear next steps.





- Comfort navigating complex organizations with multiple stakeholders and competing priorities.

- A hands-on approach to software: you enjoy learning workflows, investigating problems, and helping people use a product effectively.

- Strong organization and follow-through. You keep commitments visible and act before someone needs to chase you.

- Clear, concise written and spoken communication, including the ability to explain technical issues in business terms.

- Analytical judgment: you can interpret usage data, question inconsistent metrics, and distinguish evidence from assumptions.

- The initiative to make progress in a growing startup while recognizing when to involve others.

Experience with portfolio or program management, demand and resource planning, enterprise workflows, or organizational change would be particularly useful.

How to apply for this opportunity?

- Step 1: Click On Apply! And Register or Login on our portal.

- Step 2: Complete the Screening Form & Upload updated Resume

- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

About Uplers

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

📌 Senior Customer Success Manager- Strategic Accounts || Hybrid (Bengaluru)
🏢 Uplers
📍 Bengaluru