Position Summary The Resident Manager is the overall incharge of resident and administrative functions at the community. This role ensures the comfort, safety, and happiness of all residents while maintaining effective operations. Acting as the primary contact for residents, families, and guests, the Resident Manager plays a pivotal role in delivering joyful and dignified living in a hybrid retirement facility with both active and assisted residents.

Key Result Areas (KRAs) & Responsibilities

1. Resident Relations & Communication

· Serve as the primary contact for residents, families, and guests.

· Coordinate with Reception and Security to manage visitor protocols and guest experiences.

· Maintain transparent communication channels with families regarding resident wellbeing.

KPIs:

· Resident satisfaction scores (monthly surveys).

· Family feedback ratings.

· Response time to resident/family queries.

2. Cross Departmental Coordination

· Collaborate with Nursing, Operations, Reception, and Security for seamless service delivery.

· Ensure timely communication of resident needs across departments.

· Align departmental activities with organizational mission and standards.

KPIs:

· Number of cross departmental issues resolved within SLA.

· Compliance with care and safety protocols.

3. Resident Experience & Engagement

· Oversee daily activities (wellness sessions, hobby clubs, fitness routines, social gatherings).

· Highlight and organize festivals, cultural celebrations, and themed events.

· Innovate with new entertainment formats (music, theatre, workshops).

· Curate travel programs and international trips for lifestyle enrichment.

KPIs:

· Participation rate in daily activities.

· Event attendance and engagement levels.





· Number of new programs introduced quarterly.

4. Events & Lifestyle Programming

· Partner with Events Manager to expand offerings: family days and intergenerational programs.

· Ensure events are inclusive, accessible, and tailored to diverse resident interests.

· Coordinate with F&B;, Housekeeping, and Facilities for premium event delivery.

KPIs:

· Event satisfaction scores.

· Frequency and diversity of events per quarter.

5. Team Welfare & Leadership

· Recruit, train, and retain qualified staff aligned with resident care standards.

· Monitor attendance, payroll accuracy, and staff morale.

· Conduct regular team reviews and feedback sessions.

KPIs:

· Staff retention rate.

· Training completion rate.

· Employee engagement scores.

6. Compliance & Documentation

· Maintain accurate records of resident interactions, family communications, and guest visits.

· Ensure compliance with health, safety, and regulatory standards.

· Provide regular updates to management and participate in strategic planning.

KPIs:

· Audit compliance scores.

· Accuracy of documentation.

· Timeliness of reporting.

7. Emergency Response & On Site Presence

· Be available on site for emergencies, coordinating across departments.

· Lead preparedness drills and ensure staff and residents are aware of safety protocols.

KPIs:

· Emergency response time.

· Frequency of safety drills conducted.

· Resident confidence in safety measures (survey).

Performance Review Cycle

· Monthly resident feedback sessions.

· Quarterly staff performance reviews.

Annual evaluation against KPIs.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 Resident Relations Manger (Aluva)
🏢 BLESS RETIREMENT LIVING
📍 Aluva