We are looking for an experienced Store Manager to lead store operations, drive sales performance and deliver an exceptional customer experience.
The ideal candidate should have robust experience in fashion/lifestyle retail, proven store leadership experience and the ability to manage and motivate a retail team.
Candidate Requirements
- Graduate in any discipline.
- 5+ years of retail experience, preferably in Fashion / Lifestyle Retail.
- Minimum 2 years as Store Manager / Assistant Store Manager.
- Experience managing a team of 5+ members.
- Strong track record of achieving sales targets.
- Excellent customer service and relationship management skills.
- Strong knowledge of store operations, inventory and visual merchandising.
- Good analytical, problem-solving and decision-making skills.
- Strong communication and team leadership abilities.
- Good knowledge of Microsoft Office.
- Understanding of inventory management and loss prevention.
Key Responsibilities
- Manage day-to-day operations of the jewellery showroom/store.
- Achieve monthly and yearly sales, revenue, and conversion targets.
- Lead, motivate, and monitor the sales team to achieve individual and store-level targets.
- Handle customer interactions, understand requirements, and provide personalized jewellery recommendations.
- Drive upselling and cross-selling of gold, diamond, bridal, and other jewellery products.
- Maintain proper inventory and stock records, including receiving, tagging, transfers, and stock reconciliation.
- Conduct regular stock audits and ensure proper security and handling of high-value jewellery.
- Monitor billing, cash handling, daily sales reports, and store MIS.
- Ensure excellent customer service and complaint resolution.