Quality Analyst (Google Ads) | Hyderabad

Role: Quality Analyst (QA) - Bronze, Silver & Higher Tier

Location: Hyderabad

Salary: Up to ₹6 LPA

Shift: Rotational Shifts

Key Requirements

- Minimum 2 years of QA experience within the Google Ads ecosystem
- Robust knowledge of Google Ads policies, compliance, and quality standards
- Google Ads/AdWords Certification mandatory
- Excellent analytical, decision-making, communication, and stakeholder management skills
- Experience auditing Voice, Chat, and Email interactions
- Ability to perform RCA, CSAT analysis, calibrations, and quality reporting
- Knowledge of Google Analytics, Ads Measurement, Gemini/LLM prompting, Chrome DevTools, HTML, JavaScript, and basic SQL preferred

Key Responsibilities
- Conduct quality audits for customer interactions across Voice, Chat, and Email channels




- Provide actionable feedback and coaching recommendations to agents and team leads
- Analyze customer escalations and negative CSAT cases to identify root causes
- Participate in calibration sessions to ensure scoring consistency
- Support training teams with readiness assessments and process improvements
- Prepare quality reports, scorecards, and business insights

Qualifications
- Bachelor's Degree (Any Discipline)
- Google Ads / AdWords Certification (Mandatory)
- Skillshop Certifications & Google Analytics Certification preferred

Looking for immediate joiners or candidates with relevant Google Ads QA experience. ? Apply Now

Neha M

(phone hidden)

[email protected]

📌 Quality Assurance Specialist (Hyderabad)
🏢 TP
📍 Hyderabad