PayGlocal is a global payments company enabling seamless international commerce. Our innovative suite of solutions helps businesses manage cross-border payments by addressing key aspects of global transactions: business operations, customer experience, and associated risks.

Founded by finance industry veterans, our deep understanding of global markets, merchant needs, compliance, and technology allows us to deliver impactful, secure, and scalable payment solutions. We partner with large enterprises and export merchants to ensure a smooth customer payment journey.

Join us in creating lasting innovation, from new products to recent processes and standards, as we shape the future of global payments.

Position Summary

We are seeking a detail-oriented PSR Monitoring Analyst with 2 to 3 years of experience in the cards and payments space. In this role, you will track, analyse and improve Payment Success Rates

(PSR) across our merchant portfolio, act as the first line of detection for success rate drops, and work closely with internal teams and merchants to find root causes and restore performance quickly.

What will you work on?

Monitoring and detection

- Monitor PSR in real time and daily by merchant, card network (Visa, Mastercard, RuPay, Amex),

BIN, issuer, currency, country and payment method.
- Detect anomalies, decline spikes and acquirer or issuer-side degradations, and raise alerts with

the right internal teams.
- Analyse response and decline codes to separate issuer declines, technical failures, risk-driven

declines and customer-driven failures.

Resolution and merchant support

- Coordinate with engineering, risk and fraud, support and acquiring partners to resolve incidents, and track them to closure.
- Share clear PSR updates and RCAs with merchants, and advise on improvements such as retry logic, 3DS flows, checkout UX and routing.
- Support merchant onboarding and go-live with PSR benchmarking and post-launch monitoring.

Reporting and knowledge building:
- Build and maintain daily,



weekly and monthly PSR dashboards in AWS QuickSight, and prepare

MIS for internal teams and merchants.
- Maintain incident logs, SOPs and a knowledge base of recurring decline patterns and fixes.
- Keep internal teams updated with clear and timely progress communication.

Qualification :

- 2 to 3 years of experience in a payments company, PSP, bank or fintech in a support,

operations, merchant success or monitoring role.
- Solid knowledge of the cards payment lifecycle: authorisation, capture, settlement, refunds

and chargebacks.
- Working understanding of card schemes, issuers, acquirers, BINs, 3DS authentication,

tokenisation and response codes.
- Hands-on experience with AWS QuickSight for building PSR dashboards and analysis; SQL is a

strong plus.
- Strong analytical and problem-solving skills.
- Experience handling merchant escalations and cross-team coordination.
- Excellent verbal and written communication skills.
- Ownership, urgency during live incidents, and strong attention to detail.

Preferred:

- Exposure to cross-border payments, DCC or multi-currency acquiring.
- Understanding of how fraud and risk declines impact PSR.
- Knowledge of RBI payment aggregator guidelines and PCI DSS basics.

Why Join Us? This is an exciting opportunity to work at the intersection of technology and business, build real world problem-solving experience, and make an impact on the global payments landscape. Youll be part of a high-growth startup environment that values innovation, ownership, and excellence.

Preferred Background

- Fintech / Payments experience is strongly preferred, particularly in:
- Payment Gateways | Payment Aggregators | Merchant Acquiring | Cross-Border Payments | - Digital Payments | Neobanks | B2B Payments Competitive compensation + performance incentives

Opportunity to grow with a fast-scaling fintech

Interested? Send your updated CV to [email protected]

Please mention

Current Location

Current CTC

Expected CTC

Note: Final designation/level will be decided based on relevant experience, skill fitment, and interview performance.

📌 PSR Monitoring Analyst (Payment Operations) (Bengaluru)
🏢 PayGlocal
📍 Bengaluru