Role Summary

We are seeking an experienced ServiceNow Architect / ServiceNow Lead with strong expertise in Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps) to lead the architecture, design, development, and implementation of enterprise-grade ServiceNow solutions.

The ideal candidate will bring deep hands-on platform expertise, strong solutioning capability, and the ability to translate governance, resilience, risk, and cyber-security requirements into scalable ServiceNow workflows, integrations, and user experiences.

Key Responsibilities

ServiceNow Architecture & Solution Design

Lead end-to-end architecture, solution design, and technical delivery for ServiceNow implementations across IRM, BCM, and SecOps.

Define scalable, secure, and maintainable platform architecture, development standards, governance controls, and integration patterns.

Collaborate with business stakeholders, cyber-security teams, risk/compliance teams, and enterprise architects to translate requirements into technical solutions. Provide technical leadership for enterprise ServiceNow implementations and enhancements.

Ensure adherence to ServiceNow best practices, platform governance, performance optimization, and scalability.

Integrated Risk Management (IRM)

Architect and implement ServiceNow IRM / GRC solutions including:

Risk Management

Policy & Compliance

Audit Management

Regulatory Change Management

Configure risk registers, controls, entity frameworks, indicators, issue management, and remediation workflows.

Automate governance, risk, and compliance processes for improved audit readiness and enterprise visibility.

Support integration of IRM processes with CMDB, business applications, and operational data.

Business Continuity Management (BCM)

Design and implement BCM capabilities including:

Business Impact Analysis (BIA)

Continuity Planning

Recovery Management

Crisis Response Workflows

Configure continuity plans, process dependencies, recovery objectives, and resilience workflows.

Support continuity testing,



simulation exercises, and recovery readiness initiatives.

Enable operational resilience through integrated ServiceNow workflows and automation.

Security Operations (SecOps)

Lead implementations across ServiceNow SecOps modules including:

Security Incident Response (SIR)

Vulnerability Response

Threat Intelligence integrations

Design workflows for incident triage, threat prioritization, vulnerability remediation, and coordinated response.

Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, EDR, and threat intelligence platforms.

Enable visibility into security posture, risk exposure, and operational KPIs through dashboards and reporting.

Development & Integrations

Develop and customize ServiceNow applications using:

JavaScript

Glide API Script Includes

Business Rules

Client Scripts

Flow Designer

IntegrationHub

Build and maintain REST/SOAP integrations with enterprise applications and security platforms.

Design reusable workflows, automation components, and scalable integrations.

Support platform upgrades, release activities, and performance improvements.

Leadership & Governance

Mentor developers and administrators across implementation and support activities.

Conduct architecture reviews, code reviews, and technical assessments.

Ensure compliance with enterprise standards and ServiceNow development best practices.

Collaborate with QA, DevOps, security, and infrastructure teams during deployments and production releases.

Required Skills & Experience

7–12+ years of overall IT experience with strong ServiceNow implementation and architecture expertise.

Proven hands-on experience in:

IRM / GRC

BCM

SecOps

Strong knowledge of:

JavaScript

Glide API

Flow Designer

ServiceNow scripting

REST/SOAP integrations

Experience implementing:

Security Incident Response

Vulnerability Response

Risk & Compliance workflows

Business Continuity processes

Positive understanding of

CMDB

Enterprise integrations

Security operations

Governance and compliance frameworks

- Strong leadership, problem-solving, stakeholder management, and communication skills.

📌 Principal/ Lead ServiceNow Engineer - GRC (Hyderabad)
🏢 Providence India
📍 Hyderabad