About Company:

Electronic & Engineering Company (I) P. Ltd. (EECI) is a manufacturer and supplier of non-destructive testing (NDT) solutions since 1958.

Our group of companies consists of two manufacturing plants and a head office and design center in Mumbai 300+ employees located across 9 locations in India. We strive to provide innovative tools and expertise to increase the reliability and accuracy of NDT inspections.

Our customers are Steel, Aerospace, Automotive, Railway, Defense, Oil & Gas, Nuclear, Heavy Engineering Industry, Power Plants, NDT Service Providers, and Educational Institutes.

EECI has developed a large clientele in America, Asia, Europe, and Africa.

Company Website: www.eecindia.com

Summary of the Position:

Designation: Head - Post Sales Operation

Department: NDT Sales Support

Experience: 8+ Years post Sales Support experience

Job Location: Andheri (W)

Role Summary The Post-Sales Operations Head leads and manages the complete sales order lifecyclefrom order receipt to customer delivery—ensuring smooth fulfilment, accurate documentation, cross-departmental coordination, and exceptional customer experience.

D) Key Responsibilities

1. Sales Order Management:

- Oversee end-to-end sales order processes including order entry, verification, acknowledgment, scheduling, and dispatch.
- Ensure accurate interpretation of customer requirements, specifications, and commercial terms
- Monitor order queues, prioritize urgent requirements, and maintain fulfilment timelines.

2. Cross-Functional Coordination





- Work closely with the Sales team and Production to ensure timely order execution.

3. Logistics

- Thorough understanding of commercial aspects & compliance to statutory requirements.
- Good experience in handling Logistic vendors (courier, transport)

4. Customer Communication & Post-Sales Support

- Communicate order status, delivery dates, and delays to customers proactively.
- Handle escalations related to delivery issues, product readiness, and service coordination.
- Collaborate with service teams for installation, commissioning, training, and after-sales service scheduling.

5. Commercial: all dues, product pricing, commission approval, agreements. 6. Team Leadership

- Lead, train, and develop the post-sales operations team (order processing executives, coordinators) based on WI.
- Foster a culture of customer-centricity, accountability, and process discipline.

Job Requirements:

1. Able to multi tasking.
2. Solid analytical, problem-solving, and decision-making skills.
3. Customer-oriented mindset with good communication abilities.
4. Lead by example

Qualifications & Experience

1. Bachelor’s degree in any stream
2. 8-10 years of experience in sales operations or order management.
3. Must have working knowledge of: imports, exports, CHA, Transportation logistics, GST, Inventory & Stores, in-depth understanding of ERP systems, e-way bills, e-invoicing, and payment collection.
4. At least 2 years handling a team of 2 or more personnel, handling All India customers.

📌 Post Sales Head - Operation (Mumbai)
🏢 Electronic u0026 Engineering Co. (i)
📍 Mumbai