– Patient Relations Executive

Mind & Brain Hospital | Bengaluru

Job Summary

Mind & Brain Hospital is looking for a friendly, skilled and patient-focused Patient Relations Executive to manage front desk operations, patient coordination, telecalling and appointment scheduling.

The candidate will be responsible for ensuring a smooth patient experience by assisting patients and their families, handling enquiries, coordinating appointments and maintaining effective communication between patients and hospital departments.

Key Responsibilities

1. Front Desk & Reception Operations

- Welcome and assist patients and their attendants visiting the hospital.
- Handle patient registration, appointment booking and OPD enquiries.
- Guide patients regarding consultation schedules, departments and hospital services.
- Manage incoming calls and direct enquiries to the appropriate departments.
- Coordinate patient appointments with psychiatrists, psychologists and other consultants.
- Ensure proper maintenance of patient details and registration records.

2. Telecalling & Patient Follow-up

- Handle incoming and outgoing calls related to patient enquiries and appointments.
- Contact patients for appointment confirmations, reminders and follow-ups.
- Follow up with patients who have made enquiries but have not confirmed their appointments.
- Coordinate with patients regarding rescheduling, cancellations and consultation availability.
- Make follow-up calls to patients as per hospital protocols.
- Communicate hospital services and provide basic information to prospective patients.
- Maintain telecalling records and enquiry follow-up reports.

3. Patient Relations & Coordination

- Assist patients and attendants throughout their hospital visit.
- Address general patient queries and coordinate with relevant departments for resolution.
- Handle patient feedback and complaints professionally and escalate concerns to the concerned department or management.
- Coordinate with doctors, nursing staff,



billing and other departments for smooth patient services.
- Maintain patient confidentiality and handle sensitive information carefully.
- Ensure a positive and supportive experience for patients and their families.

4. Administrative Responsibilities

- Maintain accurate patient enquiry, appointment and follow-up records.
- Update patient details in the hospital management software.
- Prepare daily reports on enquiries, appointments, admissions and follow-ups, as assigned.
- Follow hospital policies, front desk procedures and service standards.

Educational Qualifications
- Any graduate degree is preferred.
- Candidates with a background in Hospital Administration, Healthcare Management or Customer Relationship Management will be an added advantage.

Experience
- 1–3 years of experience in front desk, telecalling, customer service or hospital operations preferred.
- Freshers with good communication skills and a patient-friendly attitude may also apply.

Required Skills
- Excellent verbal communication skills.
- Good telephone etiquette and telecalling skills.
- Professional front desk and customer handling skills.
- Basic computer knowledge and MS Office skills.
- Experience with hospital management software will be an added advantage.
- Good interpersonal and coordination skills.
- Ability to handle patients and attendants with patience and empathy.
- Good follow-up, problem-solving and multitasking abilities.
- Fluency in English and Kannada; Hindi will be an added advantage.

Job Details
- Organisation: Mind & Brain Hospital
- Job Title: Patient Relations Executive
- Department: Patient Relations / Front Office
- Location: Bengaluru, Karnataka
- Employment Type: Full-Time
- Salary: As per experience and suitability.
- Duty Schedule: As per hospital requirements.

Interested candidates can share their updated resumes at: Email: [email protected]

Contact: (phone hidden)

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Patient Relation Executive (Bengaluru Urban)
🏢 Mind and Brain Hospital
📍 Bengaluru Urban