Job highlights

- Minimum 5 years US Healthcare experience in Patient Appointment Scheduling with excellent English communication and strong professional attitude

- Handle inbound/outbound calls, schedule and confirm appointments, verify patient info, update EHR/EMR, manage billing inquiries, collect payments, and maintain HIPAA compliance

We are looking for confident, highly motivated professionals with at least 5 years of US Healthcare experience in Patient Appointment Scheduler.

Candidates must possess exceptional English communication skills, a strong professional attitude, confidence, ownership, and a proactive, results-driven mindset.

Key Responsibilities:

- Handle inbound and outbound calls with US patients.

- Schedule, reschedule, and confirm patient appointments.

- Verify patient demographics, insurance information, and eligibility.

- Update and maintain accurate patient information in EHR/EMR systems.

- Clarify queries related to medical bills, insurance adjustments, and account balances.

- Follow up with patients regarding outstanding balances.

- Collect payments securely and accurately.

- Assist eligible patients in setting up payment plans as per company guidelines.

- Update patient accounts, call notes, payment details, and follow-up activities.

- Explain copays, deductibles,



coinsurance, and patient financial responsibilities.

- Collect patient payments over the phone through secure payment systems.

- Resolve patient billing inquiries and appointment-related concerns.

- Proactively follow up on missed appointments and pending payments.

- Maintain accurate documentation and achieve daily productivity targets.

- Escalate disputed or complex billing issues to the appropriate team.

- Provide professional, courteous, and empathetic customer service.

- Maintain patient confidentiality and comply with HIPAA requirements.

Mandatory Requirements:

- Excellent English Communication.

- Exceptional verbal fluency, clarity, confidence, and professional telephone etiquette.

- Strong writing skills.

- Strong Skilled Attitude: Positive mindset, accountability, discipline, ownership, and willingness to take initiative.

- Night Shift Only: Must work in the US Eastern time zone.

- Patient Handling: Ability to handle challenging conversations professionally and confidently.

- Experience: Minimum 5 years in US Healthcare Patient Scheduling.

- Performance Mindset: Ability to independently manage responsibilities and achieve assigned targets.

📌 Patient Appointment Scheduler (US Healthcare) (Chennai)
🏢 Switchlane
📍 Chennai