- Demantra Consultant SM or M | US (Santa Clara)

Primary Skill: Oracle Demantra L2/L3 Application Managed Support Services

JD:-

Lead Oracle Demantra application support and act as the key onsite/client-facing SME.

Own L2/L3 functional and technical issue resolution for Demantra applications.

Coordinate incident, problem, change and release activities with offshore support teams.

Analyze complex Demantra planning/application issues and drive permanent resolution.

Work with business stakeholders to understand forecasting/planning issues and enhancement requirements.

Support application availability, performance and interface/integration issues.

Drive RCA, service improvement and reduction of recurring incidents.

Provide technical/functional guidance and mentoring to the offshore Demantra team.

Client-facing ownership, SME capability, escalation handling and coordination

Solid communication skills

- Demantra Consultant M | India (Preferably Bangalore, else any PAN India location)

Primary Skill: Oracle Demantra L2/L3 Application Managed Support Services

JD:-

Provide L2/L3 production support for Oracle Demantra applications.

Analyze and resolve complex functional/technical incidents and service requests.

Perform root-cause analysis and implement permanent fixes for recurring issues.

Support interfaces, batch processes, data loads and application integrations.

Participate in change, release,



patching and enhancement activities.

Monitor application health and proactively identify operational issues.

Coordinate with functional, database, middleware and business teams.

Maintain support documentation, known-error records and knowledge articles.

Lead the offshore team, Guide junior team members and support incident/escalation management.

- Demantra Consultant A | India (Preferably Bangalore, else any PAN India location_

Primary Skill: Oracle Demantra L2/L3 Application Managed Support Services

JD:-

Provide day-to-day L2/L3 support for Oracle Demantra.

Troubleshoot incidents, service requests, data issues, scheduled jobs and application errors.

Perform initial analysis and coordinate complex issues with senior SMEs.

Execute approved fixes and application/configuration changes.

Monitor scheduled processes and production interfaces.

Perform testing and validation of fixes and enhancements.

Maintain incident documentation and knowledge articles.

Participate in shift/on-call support according to project requirement

Role: Technical Consultant, Industry Type: IT Services & Consulting, Department: Consulting, Employment Type: Full Time, Permanent Role Category: IT Consulting Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Oracle Demantra ConsultantTechno Functional Oracle Demantra

📌 Oracle Demantra Consultant (Pune)
🏢 Cognizant
📍 Pune