Job Purpose To oversee and coordinate the day-to-day operations of the healthcare centre, ensuring smooth, efficient, secure, and patient-focused functioning of clinical and non-clinical services while maintaining compliance with organizational policies, statutory requirements, quality standards, and applicable healthcare regulations.

Key Responsibilities

Daily Operations Management

- Supervise the overall day-to-day functioning of the healthcare centre.
- Ensure smooth coordination between clinical, administrative, front-office, pharmacy, laboratory, OT, housekeeping, security, and other support functions.
- Monitor operational workflows and address issues affecting service delivery.
- Ensure the centre is adequately staffed and operational during working hours.

Patient Services

- Ensure efficient patient registration, appointment scheduling, billing, coordination, and discharge processes.
- Monitor patient waiting time and overall patient experience.
- Address patient and attendant concerns and coordinate appropriate resolution.
- Maintain a professional, safe, and patient-friendly environment.

Staff Coordination & Supervision

- Coordinate with department heads and supervise non-clinical and support staff.
- Monitor attendance, punctuality, discipline, work allocation, and staff performance.
- Prepare duty rosters and ensure appropriate manpower deployment.
- Identify training and operational support requirements.

Clinical & Support Services Coordination

- Facilitate coordination between doctors, nurses, technicians, front-office staff, and other departments.
- Ensure availability of required equipment, consumables, supplies, and support services.
- Coordinate with maintenance teams for timely resolution of equipment and facility-related issues.

Quality & Compliance

- Ensure compliance with applicable healthcare regulations, organizational policies, SOPs, and quality standards.
- Support implementation of infection-control, patient-safety, occupational-safety,



and emergency-response procedures.
- Maintain required operational records, registers, checklists, and reports.
- Assist in internal and external audits and ensure timely closure of identified gaps.

Inventory & Procurement Coordination

- Monitor stock levels of medical, surgical, office, housekeeping, and other operational supplies.
- Coordinate with the Purchase/In-Charge and stores team for timely procurement and replenishment.
- Minimize wastage, stock-outs, and unnecessary expenditure.

Facility & Safety Management

- Ensure cleanliness, hygiene, security, utilities, and general upkeep of the healthcare centre.
- Coordinate preventive and corrective maintenance of equipment and infrastructure.
- Ensure emergency exits, fire-safety equipment, and other safety arrangements are maintained appropriately.
- Report and escalate safety incidents or operational risks promptly.

Financial & Administrative Coordination

- Monitor operational expenses and support cost-control initiatives.
- Coordinate with accounts and administration teams regarding billing, payments, vendors, and operational expenses.
- Ensure proper documentation and authorization of operational transactions.

Vendor & Service Provider Management

- Coordinate with external vendors and service providers for housekeeping, security, maintenance, biomedical equipment, waste management, and other services.
- Monitor vendor performance and escalate service deficiencies.

Reporting & MIS

- Prepare and submit daily, weekly, and monthly operational reports to management.




- Monitor key operational indicators such as patient footfall, waiting time, staffing, inventory, complaints, incidents, and service efficiency.
- Maintain accurate operational documentation and records.

Incident & Emergency Management

- Coordinate immediate operational response to emergencies, incidents, equipment failures, or service disruptions.
- Ensure incidents are documented and reported to the appropriate authority.
- Participate in emergency preparedness and mock drills.

Continuous Improvement

- Identify operational gaps and recommend corrective and preventive measures.
- Implement process improvements to enhance efficiency, patient experience, service quality, and cost effectiveness.
- Promote teamwork, accountability, professionalism, and a service-oriented work culture.

Required Qualifications

- Bachelor's degree in Healthcare Management, Hospital Administration, Business Administration, or a related field.
- A postgraduate qualification in Hospital/Healthcare Administration is desirable.
- Relevant experience in healthcare operations or hospital/clinic administration.

Required Skills

- Healthcare operations and administration
- Staff coordination and supervision
- Patient service management
- Problem-solving and decision-making
- Communication and interpersonal skills
- Vendor and facility management
- Documentation and reporting
- Basic financial and inventory management
- Knowledge of healthcare quality and safety practices
- Computer and MS Office proficiency

Key Performance Indicators (KPIs)

- Smooth and timely daily operations
- Patient satisfaction and complaint resolution
- Staff attendance and productivity
- Reduction in operational delays and service disruptions
- Inventory availability and control
- Compliance with SOPs and regulatory requirements
- Facility cleanliness, safety, and maintenance
- Timely submission of operational reports
- Effective cost and resource utilization

📌 Operations Manager (Bengaluru)
🏢 Ankur Health
📍 Bengaluru