Renault Nissan Technology u0026 Business Centre India
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Chennai
06 Nov
Renault Nissan Technology u0026 Business Centre India
Chennai
Responsibilities
- Provide first-level support and communicate resolutions to employee queries/issues through ticket and email support channels.
- Escalate unresolved questions to the appropriate next level of support.
- Track, route, and redirect issues to the correct resources.
- Update employee data and generate activity reports.
- Guide employees through the problem-solving process.
- Ensure proper recording, documentation, and closure of issues.
- Provide input to review and update policy and process documents via Life@Renault.
Requirements
- Proven experience in providing help desk support.
- Proficiency in English.
- Working knowledge of help desk software and databases.
- Solid client-facing and communication skills.
- Advanced troubleshooting and multitasking skills.
- HR service orientation.
- Master’s or bachelor’s degree in any discipline.
📌 Office / Sr. Officer HR Operational Specialist (Chennai)
🏢 Renault Nissan Technology u0026 Business Centre India
📍 Chennai
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