Overview MUFG Pension & Market Services (MPMS) is seeking a skilled and proactive New Relic Specialist to support and enhance our observability and monitoring capabilities across key applications and infrastructure. In this role, you will be responsible for the implementation, configuration, and ongoing optimization of New Relic tools to provide deep visibility into system performance and user experience. This role supports MPMS’s digital transformation and operational excellence strategy by delivering reliable, data-driven insights.

Key Accountabilities and main responsibilities Strategic Focus

- Drive observability strategy aligned with MPMS’s broader technology transformation goals.
- Support innovation in performance monitoring through New Relic’s full-stack capabilities.
- Operational Management
- Configure, manage, and optimize New Relic tools for APM, infrastructure, synthetics, and logging.
- Collaborate with development, infrastructure, and support teams to define and track KPIs.
- Create dashboards and alerts to support real-time incident detection and resolution.

People Leadership
- Guide and support teams in adopting observability best practices.
- Deliver training and onboarding for New Relic usage across application teams.

Governance & Risk
- Ensure observability practices comply with MPMS policies, risk management standards, and audit requirements.
- Maintain documentation and participate in reviews of monitoring configurations.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.



Experience & Personal Attributes Experience

- At least 10 years of experience in IT Operations, including over 5 years of hands-on work with New Relic, AppDynamics, or Dynatrace in enterprise environments.
- Proven expertise in Application Performance Monitoring (APM), infrastructure monitoring, NRQL, and synthetic monitoring.
- Familiarity with cloud platforms such as AWS, Azure, or GCP, alongside experience with CI/CD pipelines.

Personal Attributes
- Strong analytical and troubleshooting skills.
- Proactive, collaborative, and adaptable to changing priorities.
- High attention to detail, with a mindset for continuous improvement

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity,



improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our Corporate Centre Technology Services & Information Security function manages our IT infrastructure, technology operations, and information security. It oversees IT system development, maintenance, and security to ensure smooth technology operations support our daily activities.

We implement strong cybersecurity measures to protect sensitive data and manage service delivery through effective IT service management practices. By supporting global operations, we ensure our technological infrastructure is secure, efficient, and aligned with business needs.

MUFG Pension & Market Services is continuing to build a energetic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.

Join us on the MUFG Pension & Market Services journey to achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.

📌 New Relic Specialist (Mumbai)
🏢 MUFG Pension u0026 Market Services
📍 Mumbai