- Develop and implement effective service quality strategies to enhance customer satisfaction.
- Lead cross-functional teams to identify and resolve service-related issues.
- Analyze data and metrics to measure service performance and pinpoint areas for improvement.
- Collaborate with stakeholders to develop and implement process improvements.
- Train and coach team members on service quality best practices.
- Monitor and report on service quality performance metrics.
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📌 Manager, Service Quality (Narrow) (Chennai)
🏢 APL Logistics
📍 Chennai
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