Purpose of the Role

Own a defined set of CV spare part categories end-to-end from ensuring the right parts are listed with complete data, to driving pricing, availability, and promotional strategies that convert a D2C buyer browsing the platform into a repeat purchaser. This is the P&L; manager for their category.

Job Responsibility

- Own category GMV, margin, and buyer satisfaction for assigned CV spare part categories (e.g. engine parts, brakes, electrical, filters, tyres)
- Identify and onboard sellers/distributors who carry the right SKUs for the category — work with Seller Ops team
- Ensure catalogue completeness: every SKU in the category must have vehicle fitment, OEM number, image, and price before going live
- Analyse search-to-purchase funnel for the category — identify high search / zero-purchase SKUs and resolve gaps (price, availability, or data)
- Design category-level promotions, bundles, and seasonal campaigns in coordination with Growth & Marketing
- Monitor seller fill rate and fulfilment TAT within the category; escalate chronic non-performers
- Track and act on buyer return rates and wrong-part complaints within category — root cause analysis with catalogue team
- Build competitive benchmarking:



compare platform pricing and availability vs local unorganised trade

• Report weekly category scorecards to Lead BD: GMV, recent SKUs live, fill rate, search failure rate.

Stakeholder Profiles & Nature of Interactions

INTERNAL

EXTERNAL

Desired Candidate Profile

- 5–8 years in category management, merchandising, or automotive parts sales
- Knowledge of commercial vehicle spare parts preferred — understanding of OEM vs aftermarket dynamics
- Strong data skills: Excel/Sheets, basic SQL or BI tool proficiency
- Experience in e-commerce category P&L; ownership preferred

• Ability to work across functions: catalogue, seller ops, marketing, and logistics

Skills & Competencies

Category GMV

Total value of orders from assigned spare part category per month

Catalogue Fill Rate

% of category SKUs with all mandatory fields complete (fitment, OEM no., image, price)

Category CSAT

Post-purchase satisfaction score for orders from this category

Wrong-Part Return Rate

% of category orders returned due to incorrect part fitment or data error

Search Failure Rate

% of category-related searches returning zero useful results

📌 Manager - Parts Management Digital (Gurugram)
🏢 Tata Motors
📍 Gurugram