Liaison Officer

Loop by Zolo

Navigate authorities. Close approvals. Keep properties compliant and operational.

Why this role exists

Running hospitality properties requires more than strong on-ground operations.

Each property must work within local regulatory requirements and regularly coordinate with government departments and external authorities for approvals, documentation, notices, inspections, and other statutory requirements.

For Loop's Bangalore portfolio, this requires someone who understands how to navigate these processes on the ground and can take matters from requirement to closure.

This role exists to ensure that:

- Government and authority-related requirements are handled proactively
- Required approvals and documentation are completed on time
- Notices and official communications receive timely action
- Regulatory matters do not remain unresolved or affect property operations
- Internal teams have clear visibility into pending requirements
- Relationships with relevant external authorities are managed professionally

Your mandate is clear

- Liaise with BBMP, Police and other relevant government authorities
- Coordinate approvals, submissions, inspections and follow-ups
- Manage notices and official communications received from authorities
- Maintain required statutory and compliance documentation
- Work with internal teams to collect and complete required information
- Track every regulatory requirement through to closure
- Escalate potential risks before they become operational problems

This is not a documentation-only role. It is an on-ground liaison and execution role where success means getting requirements closed accurately, professionally and on time. About Zolo and Loop by Zolo

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living by bringing together professionally managed homes, essential services, technology, and community into one seamless experience.

Loop by Zolo brings together affordable stays, social experiences, and community-led travel for a new generation of travellers.

Z Hotels serves the modern traveller with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Our ambition is to build the most trusted living and hospitality ecosystem for the new generation — delivering experiences customers can rely on while building businesses that operate responsibly and sustainably.

What you will be responsible for

1. Government & Authority Liaison

- Coordinate with BBMP, Police and other relevant government departments and external authorities
- Represent Loop for routine regulatory and documentation-related matters
- Understand requirements raised by authorities and coordinate the necessary response
- Follow up consistently until matters are resolved
- Maintain professional working relationships with relevant external stakeholders




- Keep internal stakeholders informed about progress, requirements and potential risks

2. Approvals, Licences & Regulatory Requirements

- Coordinate submissions required for relevant approvals, permissions and regulatory requirements
- Understand documentation requirements and ensure complete submissions
- Track applications, approvals and renewals through closure
- Coordinate with properties and internal teams for supporting documents
- Maintain visibility into upcoming expiries, renewals and pending approvals
- Flag delays or risks requiring leadership intervention

3. Notices & Official Communications

- Receive and track notices or communications from government departments and authorities
- Understand the requirement and identify the appropriate internal stakeholders
- Coordinate information and documentation required for responses
- Ensure responses and follow-ups happen within required timelines
- Maintain records of notices, responses and final closure
- Escalate sensitive or high-risk matters to the appropriate team promptly

4. Statutory & Compliance Documentation

- Support the team with required statutory, legal and compliance-related documentation
- Maintain organised records of approvals, submissions, correspondence and supporting documents
- Ensure documents are complete, accurate and readily accessible when required
- Coordinate document collection across properties and internal functions
- Support inspections, audits or verification requirements where applicable

5. Drive Closure Across Stakeholders

- Work closely with Operations, Legal, Finance, Property teams and other relevant internal stakeholders
- Clearly communicate what information or action is required from each team
- Follow up until dependencies are completed
- Coordinate with external consultants or stakeholders wherever required
- Ensure matters do not remain pending because of gaps in internal coordination
- Maintain clear ownership and timelines for every open requirement

6. Maintain Regulatory Trackers & Visibility

- Maintain trackers for approvals, notices, submissions, renewals and pending matters
- Keep status and documentation updated regularly
- Highlight ageing or high-risk items requiring intervention
- Provide clear updates to leadership on open and closed matters
- Ensure no critical regulatory deadline is missed because of poor tracking or follow-through

What success looks like after 6–12 months

- Government and authority-related matters are handled smoothly and professionally
- Approvals, submissions and renewals are completed within required timelines
- Notices receive timely and appropriate action
- Regulatory requirements have clear owners,



timelines and status
- Documentation is complete, accurate and easily accessible
- Pending matters are actively followed through rather than repeatedly escalated
- Internal teams have clear visibility into regulatory requirements
- Potential compliance risks are identified early
- Robust working relationships are established with relevant authorities and external stakeholders

The business spends less time chasing regulatory matters because there is clear ownership from requirement to closure. Who this role is for

You will likely thrive here if:

- You are comfortable working directly with government departments and external authorities
- You know how to navigate processes without losing patience or follow-through
- You are persistent and don't leave matters halfway
- You communicate confidently and professionally with different stakeholders
- You are comfortable spending significant time on the ground
- You maintain strong documentation and follow-up discipline
- You know when to resolve something independently and when to escalate
- You can manage multiple open requirements without losing track of deadlines
- You take ownership of closure rather than simply passing information between teams

Experience we value

- Prior experience in Liaison / Government Relations / Regulatory Coordination / Property Compliance / Administrative Liaison roles
- Experience coordinating with BBMP, Police or other government/local authorities
- Exposure to hospitality, hotels, hostels, real estate, property management, facility management or similar businesses will be valuable
- Experience handling official notices, approvals, submissions or statutory documentation
- Strong local knowledge of Bangalore and familiarity with relevant government processes will be an advantage
- Comfortable with regular local travel and on-ground coordination

Existing authority relationships can help, but integrity, process understanding, persistence and the ability to drive matters to closure are more important. The impact you will have

Your work will directly help:

- Keep Loop properties operationally ready
- Reduce delays in approvals and regulatory requirements
- Ensure notices and authority matters are handled on time
- Reduce regulatory and documentation-related risks
- Give Operations teams greater confidence to focus on running properties
- Create stronger discipline around compliance and statutory requirements

You become the bridge between our properties, internal teams and the external authorities we need to work with.

Why join now

Loop is building its presence in Bangalore, and as the portfolio grows, regulatory coordination becomes increasingly important.

This is an opportunity to take ownership of a function that directly enables properties to operate smoothly.

You won't simply maintain documents or forward requests.

You will navigate requirements, work with authorities, coordinate teams and take matters all the way to closure — helping build the regulatory foundation on which Loop can scale.

📌 Liaison Officer (Bengaluru)
🏢 Zolo
📍 Bengaluru