Job Title: Legal Complaint Officer

Company: Axis Overseas Careers

Location: Kochi, Kerala

Job Type: Full-Time

Experience: 1–3 Years

Salary: As per industry standards

Axis Overseas Careers is looking for a responsible, detail-oriented, and proactive Legal Complaint Officer to manage client complaints, immigration-related disputes, legal documentation, and grievance resolution.

The candidate will be responsible for addressing client concerns related to visa processing, immigration services, documentation, service commitments, refund requests, and other legal matters while ensuring professional communication and proper resolution.

Key Responsibilities

- Handle and investigate client complaints related to immigration and overseas consultancy services.
- Manage grievances concerning visa applications, documentation, processing delays, service issues, and refund requests.
- Draft and prepare legal notices, complaint responses, official letters, and legal documentation.
- Coordinate with clients, advocates, legal consultants, and relevant authorities regarding disputes and complaints.
- Maintain proper records of client complaints, legal cases, notices, and correspondence.
- Follow up on pending complaints and ensure timely resolution.
- Handle escalated client disputes professionally and work towards amicable settlements.
- Assist in preparing responses to legal notices and consumer complaints in consultation with legal counsel.
- Ensure company operations and client communications comply with applicable laws and regulations.
- Monitor complaint trends and submit regular reports to management.




- Maintain confidentiality of client information and sensitive legal documents.

Requirements & Qualifications
- Bachelor's degree in Law (LLB) preferred. Candidates with relevant legal or complaint-management experience may also apply.
- 1–3 years of experience in legal administration, immigration consultancy, customer grievance handling, or a related field.
- Knowledge of consumer protection laws, legal procedures, and documentation.
- Understanding of visa and immigration consultancy processes is an added advantage.
- Excellent written and verbal communication skills.
- Strong drafting, negotiation, and problem-solving abilities.
- Ability to handle difficult client situations professionally.
- Proficiency in MS Office, email, and documentation management.

Preferred Skills
- Immigration-related complaint handling.
- Legal notice drafting and documentation.
- Client grievance and dispute management.
- Refund and service-related dispute resolution.
- Consumer complaint handling.
- Legal coordination and case follow-up.

What We Offer
- Competitive salary based on experience.
- Qualified and supportive working environment.
- Opportunity to work in the immigration and overseas consultancy industry.
- Career growth and professional development.

How to Apply Interested candidates can apply through Indeed by submitting their updated resume.

Join Axis Overseas Careers and become part of a team committed to professional client service, transparency, and responsible complaint resolution.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Work Location: Hybrid remote in Kochi, Kerala

📌 Legal Complaint Officer (Kochi)
🏢 FLUENT FLOW ENGLISH ACADEMY
📍 Kochi