We are looking for an organised, tech-savvy, and proactive individual to manage incoming leads, coordinate follow-ups, maintain CRM records, and support overall sales operations.
Key Responsibilities
- Understand and categorise incoming leads based on customer requirements and interests.
- Assign and coordinate leads with the relevant sales teams.
- Track follow-ups, lead status, and conversions to ensure no prospect is missed.
- Manage and regularly update CRM systems and lead databases.
- Coordinate with sales teams, counsellors, and internal departments.
- Maintain daily reports, dashboards, and lead performance records.
- Identify gaps in lead management and improve coordination processes.
Requirements
- 1–2 years of experience in lead management,
sales coordination, CRM operations, or a related role.
- Basic understanding of sales processes and lead management.
- Comfortable working with CRM software and digital tools.
- Good knowledge of Excel and Google Sheets.
- Strong communication, organisational, and problem-solving skills.
- Ability to understand customer requirements and coordinate effectively.
- Detail-oriented, proactive, and accountable.
- Ability to learn new software and systems quickly.
What We Value
Strong ownership, attention to detail, technological adaptability, and consistent execution.
- We need someone who can keep our lead management system organised, ensure timely follow-ups, and make sales coordination more efficient.