KEY RESPONSIBILITIES

I. Strategic Account • Own the overall re lationship and engagement with assigned strategic accounts. • Develop strong relationships with key decision •makers and senior stakeholders. • Understand the customer's business strategy, supply-chain requirements, challenges and future plans. • Develop and maintain Key Account plans for each assigned customer. • Conduct regular account reviews and identify areas for improvement and growth.

1. New Business & Revenue Growth Identify and convert recent business opportunities Within existing accounts. Map the customer's business across locations, plants, warehouses, business units and service lines to identify whitespace opportunities. Identify opportunities for cross-selling and up-selling across logistics solutions. Increase Share of Wallet (SOW) within assigned accounts. Work with internal teams to develop solutions, proposals and commercial models for new opportunities. Maintain a healthy opportunity pipeline and ensure timely movement of opportunities through the sales cycle.
2. Customer Satisfaction & Retention Own the overall Customer Satisfaction Index (CSI) for assigned accounts. Regularly capture customer feedback and identify service gaps. Coordinate with Operations and other internal stakeholders to resolve customer issues within agreed timelines. Drive initiatives to improve customer experience and strengthen customer relationships. Ide ntify potential customer dissatisfaction or attrition risks and proactively add ress them.
3.



Collaboration • Act as the primary coordination point between the customer and internal teams. • Work closely with Operations, Commercial, Finance, Solution Design, Legal, Procurement and other functions. • Ensure smooth implementation and transition of new business opportun ities. Track commitments made to customers and ensure timely closure.
4. Account Perform-mce & Reporting Track account-level revenue, profitability, pipeline, SOW and customer satisfaction. • Pre pare regular Key Account Reviews/ Business Reviews for internal and customer stakeholders. • Maintain accurate opportunity, customer and engagement data in CRM/Salesforce. • provide Visibility on account risks, opportunities and growth plans to management.

DESIRED CANDIDATE PROFILE 5+ years Of experience in Key Account Management / 82B Sales / Business Development, preferably within Logistics, Supply Chain, 3PL, Manufacturing or Telecom.

Experience managing large enterprise / strategic accounts. Strong u nderstanding of logistics and supply-chain solutions such as Transportation, Warehousing, Stores & Linefeeding, In-plant Logistics and related services. Demonstrated ability to identify and develop new business from existing customers.

Strong stakeholder-management and relationship-building skills. Ability to engage with CXO / senior management-level stakeholders. Strong commercial and negotiation skills. Data-driven approach to account management and business growth.

Excellent communication, presentation and business-review skills. Ability to work effectively across multiple internal functions

📌 Key Account Management (Delhi)
🏢 TalentAhead
📍 Delhi