- Answer incoming communications from customers via chat.
- Connect with customers to resolve issues using written communication only.
- Maintain a high level of professionalism and empathy while addressing customer inquiries.
- Document customer interactions and feedback accurately.
- Collaborate with team members to improve customer service processes.
Qualifications
- Education: Preferably graduates; however, candidates with a minimum qualification of Class 12th and at least 1 year of relevant experience may also be considered.
- Experience: Prior experience in customer service or related fields is an advantage.
- Communication Skills: Excellent command of English, both written and verbal.
- Availability: Willingness to work in a rotational shift setting, including nights and weekends.
- Location: Must be willing to work from the office.
- Other: Candidates must not be currently pursuing any course or education.