We are seeking a passionate and dedicated International Chat and Voice Customer Support representative to join our team in the travel domain. This role requires a customer-centric approach and the ability to assist clients from around the globe with their travel needs.
Responsibilities
- Provide exceptional customer support via chat and voice for travel-related inquiries.
- Assist customers with booking processes, cancellations, and travel modifications.
- Resolve customer complaints and issues promptly and professionally.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service quality and efficiency.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Robust problem-solving skills and the ability to think quickly on your feet.
- Familiarity with customer support software and tools.
- Knowledge of the travel industry and common travel-related issues.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Flexibility to work in shifts, including weekends and holidays.
📌 International Chat and Voice Customer Support - Travel Domain (Guwahati)
🏢 Assure Placement
📍 Guwahati
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