Position Overview:

As Claims Associate, you will be responsible for managing and assessing claims efficiently, ensuring policy alignment, and conducting video surveys to evaluate losses. Your role involves collaborating with surveyors, investigators, and internal teams to obtain necessary reports while maintaining accurate documentation. Resolving escalations with empathy and precision, ensuring timely claim closures, and proactively addressing customer concerns are key aspects of this position.

Key Responsibilities:

- Claim Identification & Assessment: Review claim and policy details upon receipt, establish contact with insured parties, and conduct video surveys to determine the cause and extent of losses.
- Policy Alignment & Documentation: Ensure claims adhere to policy terms and conditions, prepare documentation including Claim Notes and Repudiation Letters, and maintain detailed claim records.
- Stakeholder Coordination & Follow-Ups:



Collaborate with NW teams, surveyors, and investigators to obtain necessary reports and documents. Maintain effective communication with insured individuals and claimants via calls and emails.
- Escalation Resolution: Address customer grievances with efficiency and empathy, ensuring timely resolutions and adherence to turnaround times (TAT).
- MIS Tracking & Process Optimization: Maintain accurate records, provide daily updates, and proactively engage underwriting, NW, and operations teams to improve claims processing and alignment.

Job Snapshot

Updated Date

04-11-2026

Job ID

Job2397

Sub Department

Non Motor Claims

Location

Bengaluru - Oasis, Karnataka, India

Employee Type

Intern

Employee Sub Type

Intern

📌 Intern (Bengaluru)
🏢 Go Digit General Insurance
📍 Bengaluru