:

You will be the voice and first point of contact for this expanding brick veneer business, splitting your day between nurturing inbound inquiries, solving customer challenges, and proactively reaching out to contractors and designers who don't yet know this company exists. This is a true hybrid role where you'll close sales, track shipments, implement new systems, and build long-term trade relationships. You'll work directly with warehouse teams, coordinate with shipping specialists, and help modernize the entire customer experience from first call to final delivery.

Client Overview:

Our client is a growing US-based building materials distributor specializing in thin brick veneer products for interior and exterior applications. They operate warehouses with showrooms in Massachusetts and Connecticut, serving contractors, designers, and homeowners primarily through online sales and phone orders. This is an established operation looking to expand its market reach and improve customer experience.

Schedule:

- Monday to Friday, 8:00 am to 5:00 pm (US Eastern Time, 40 hours per week)

Responsibilities:

- Handle inbound sales calls and emails from contractors, designers, and homeowners interested in brick veneer products
- Make outbound cold calls to local masonry companies, contractors, and design professionals to generate new business and trade account sign-ups
- Manage customer care requests including order tracking, shipment coordination, expedited delivery arrangements, and issue resolution
- Communicate directly with warehouse staff and shipping specialists to coordinate orders, resolve packaging issues, and handle special requests
- Create orders and request payments through QuickBooks and Shopify
- Help implement and manage a new CRM system and help desk ticketing platform




- Build and maintain relationships with trade account clients who receive volume discounts and custom pricing
- Follow up on returns, damages, claims, and other standard e-commerce customer service issues
- Maintain organized records of all customer interactions, sales activities, and outbound calling results
- Coordinate with the shipping partner companies when customers need tracking updates or delivery support

Must-Have Requirements:

- Proven outbound cold calling experience with demonstrated success in B2B sales
- Strong inbound sales and customer service background, comfortable handling inquiries from first contact through closing
- Experience with CRM systems and ability to help implement new customer management platforms
- Proficiency with QuickBooks and Shopify for order creation and payment processing
- Excellent phone communication skills with the ability to build rapport and trust quickly
- Ability to learn technical product information and industry terminology in the building materials or construction space
- Robust organizational skills to manage multiple customer requests, internal coordination, and sales activities simultaneously
- Commitment to long-term employment and growing with the company

Nice-to-Have Requirements:

- Preferred experience in construction, masonry, or building materials.
- Familiarity with trade account programs and B2B client bases (contractors, designers, etc.).
- Experience configuring or managing help desk ticketing systems is a plus.




- Strong cross-functional coordination skills, particularly across sales, warehouse, and logistics/shipping teams.

Why Join This Team:

- Work remotely with a stable, established company that values long-term team members
- Play a key role in implementing new systems and modernizing customer operations
- Opportunity to work across multiple business functions including sales, customer care, and operations
- Direct communication with all levels of the company, including ownership
- Grow your career in a specialized industry with room for expanded responsibilities as the business scales
- Join at a pivotal growth moment where your impact will be immediately visible

Independent Contractor Perks

- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations

Note : Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.

Reminder:

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

Apply now. Start earning.

📌 Inside Sales & Customer Support Specialist (Building Materials) (India)
🏢 BruntWork
📍 India