Role & responsibilities

Incident Management Specialist (SRE / DevOps)

Location: Bangalore (Mandatory)

Experience: 614 Years

Role: Incident Manager – SRE / DevOps

Job Summary

We are seeking experienced Incident Management professionals with strong expertise in Site Reliability Engineering (SRE), AWS Cloud, Kubernetes, CI/CD, monitoring, logging, and production support.

The ideal candidate should have hands-on experience managing critical production incidents, troubleshooting cloud infrastructure and application issues, conducting Root Cause Analysis (RCA), and improving system reliability and availability.

Key Responsibilities

- Manage and coordinate critical production incidents (P1, P2, P3, and P4).
- Lead incident response, escalation, resolution, and communication activities.
- Perform Root Cause Analysis (RCA) and prepare detailed incident reports.
- Identify recurring production issues and drive permanent corrective actions.
- Troubleshoot AWS cloud infrastructure, Kubernetes environments, and application deployments.
- Collaborate with development, infrastructure, QA, and DevOps teams to resolve production issues.
- Monitor infrastructure, applications, and Kubernetes environments.
- Develop and maintain monitoring dashboards, alerts, and performance metrics.
- Analyse logs, metrics, and traces to identify system issues.
- Support CI/CD pipelines, deployment activities, and release management.
- Drive automation initiatives to improve operational efficiency and reliability.
- Ensure adherence to SLA, SLO, and SLI requirements.
- Participate in problem management, capacity planning, and service improvement initiatives.

Required Technical Skills

1. AWS Cloud Infrastructure

- Strong hands-on experience with AWS Cloud.
- Knowledge of EC2, EKS, S3, IAM, and AWS networking.




- Understanding of VPC, subnets, security groups, routing, and connectivity.
- Experience troubleshooting cloud infrastructure and deployment issues.

1. Kubernetes & Containerization

- Solid experience with Kubernetes administration and troubleshooting.
- Knowledge of Kubernetes cluster architecture.
- Experience with pod troubleshooting, deployment management, and cluster health monitoring.
- Experience with Docker and containerized applications.

1. Incident Management & SRE

- Experience managing critical production incidents (P1–P4).
- Strong knowledge of Incident Management and Problem Management.
- Experience in RCA, production support, and incident resolution.
- Understanding of SRE principles, SLA, SLO, and SLI.

1. Monitoring & Observability

Hands-on experience with any of the following:
- Prometheus.
- Grafana.
- Dynatrace.

1. Logging & Troubleshooting

Experience with centralized logging platforms:
- Kibana.
- OpenSearch.
- Splunk.

1. CI/CD & Automation

- Experience with Jenkins, Azure DevOps, or GitHub Actions.
- Understanding of CI/CD pipeline management.
- Knowledge of Shell scripting, Python, or other automation languages.

Positive to Have

- Banking or Financial Services domain experience.
- Experience supporting large-scale, high-availability production environments.
- Knowledge of microservices architecture.
- Experience with cloud-native applications and distributed systems.
- Strong understanding of performance optimization and security.

Preferred Qualifications

- B.E./B.Tech/MCA or equivalent qualification.
- Strong analytical and troubleshooting capabilities.
- Ability to manage high-priority incidents independently.

Good communication, coordination, and stakeholder management skills.

Preferred candidate profile

Perks and benefits

📌 Incident Management Specialist (Bengaluru)
🏢 SP Software
📍 Bengaluru