Receptionist – Hospital

Organization: Sat Kartar Sanjeevan

Location: VSR 68 Avenue, Sector 68, Sohna Gurgaon Road, Gurugram, Haryana

Job Summary

1.We are looking for a professional, courteous, and well-organized Receptionist to be the first point of contact for patients, visitors, and attendants at Sat Kartar Sanjeevan Hospital.

The candidate will be responsible for managing front-desk operations, patient registration, appointment scheduling, handling telephone calls, and ensuring a smooth and welcoming experience for patients and their families.

- Key Responsibilities Front Desk & Patient Management

- Welcome and greet patients, visitors, and attendants professionally.
- Guide patients regarding consultations, departments, doctors, and hospital services.
- Manage patient registration and maintain accurate patient records.
- Handle patient appointments, follow-ups, and consultation schedules.
- Coordinate patient flow and ensure minimum waiting time.

Telephone & Communication

- Handle incoming and outgoing calls professionally.
- Respond to patient queries and provide accurate information.
- Transfer calls to the concerned departments or staff members.
- Follow up with patients regarding appointments, where required.

Administrative Responsibilities

- Maintain daily records of patient visits and appointments.
- Coordinate with doctors, nursing staff, billing, and other hospital departments.
- Maintain front-desk documentation and reports.
- Handle basic computer operations, emails, and data entry.
- Ensure confidentiality of patient information and hospital records.

Patient Experience & Service

- Ensure a positive and comfortable experience for patients and visitors.
- Handle patient concerns and complaints politely and escalate them to the concerned department.
- Maintain discipline, cleanliness, and professional presentation at the reception area.
- Assist elderly patients and individuals requiring additional support.
- 3.



Eligibility & Qualifications Minimum qualification: Graduate / Undergraduate with relevant experience.
- 1–3 years of experience in reception or front-office operations.
- Hospital, healthcare, clinic, or hospitality experience will be preferred.
- Positive communication skills in Hindi and English.
- Basic computer knowledge (MS Office, email, and data entry).
- Knowledge of hospital management software will be an added advantage.
- 4. Required Skills & Competencies Excellent interpersonal and communication skills.
- Pleasant personality and professional grooming.
- Patient-centric approach and service orientation.
- Strong coordination and multitasking abilities.
- Good telephone etiquette.
- Ability to work under pressure and manage multiple responsibilities.
- Punctuality, discipline, and a positive attitude.
- Attention to detail and confidentiality.
- 5. Key Performance Indicators (KPIs)Patient satisfaction and front-desk service quality.
- Accuracy of patient registration and documentation.
- Appointment scheduling and coordination efficiency.
- Patient waiting-time management.
- Telephone response and query-handling efficiency.
- Professional conduct and adherence to hospital protocols.

6. Reporting Structure Reports To: Front Office Manager / Hospital Administrator

Coordinates With: Doctors, Nursing Staff, Billing Team, Patient Care Team, and Hospital Administration.

- Work Location Sat Kartar Sanjeevan

VSR 68 Avenue, Sector 68,

Sohna Gurgaon Road, Gurugram, Haryana.

- Candidate Profile The ideal candidate should be warm, empathetic, responsible, and service-oriented, with the ability to create a positive first impression of the hospital. The person should understand the importance of patient care, professional communication, confidentiality, and efficient front-office management.

Our Expectation: To ensure every patient and visitor receives a warm welcome, timely assistance, and a professional experience at Sat Kartar Sanjeevan.

📌 Hospital Receptionist (Gurugram)
🏢 Sat Kartar Shopping
📍 Gurugram