We are hiring enthusiastic and customer-focused candidates for the position of Customer Support Executive International Voice Process with a leading MNC.
Job Details
- Position: Customer Support Executive
- Process: International Voice Process
- Experience: 01 Year
- Salary: Up to 4 LPA
- Working Days: 5 Days a Week
- Week Off: 2 Rotational Week Offs
- Shift: Rotational Shifts
- Work Location: Bengaluru
Roles & Responsibilities
- Handle inbound and outbound customer calls from international customers.
- Understand customer queries and provide accurate information and effective solutions.
- Deliver excellent customer service and ensure customer satisfaction.
- Resolve customer complaints and service-related issues professionally.
- Maintain proper records of customer interactions in the system.
- Follow company policies, quality standards, and process guidelines.
- Meet daily performance targets and maintain call quality.
- Escalate complex issues to the appropriate department whenever required.
Candidate Requirements
- Freshers and candidates with up to 1 year of experience can apply.
- Excellent English communication skills.
- Good verbal fluency and active listening skills.
- Comfortable handling international customer calls.
- Basic computer knowledge and typing skills.
- Positive attitude and willingness to learn.
- Must be versatile to work in rotational shifts.
Salary & Benefits
- Salary package up to 4 LPA.
- 5 days working.
- 2 rotational week offs.
- Opportunity to work with a reputed MNC.
- Professional training and career growth opportunities.
- Employee benefits as per company policy.