We are looking out for Chargeback Analyst for NTT Data.
Job Summary
NTT DATA is looking for dynamic and detail-oriented French B2 Certified professionals to join our Credit Card Operations team as a Chargeback Analyst. The role involves managing fraud investigations, dispute resolution, chargeback processing, and financial recovery activities while providing excellent customer support in both French and English.
If you have a background in Banking, Financial Services, Risk Operations, Chargebacks, Disputes, or Fraud Analysis and possess strong French language proficiency, we'd like to hear from you.
Chargeback Analyst JD:
Key Responsibilities
- Analyze and process fraud and dispute cases within defined SLAs.
- Manage the complete chargeback lifecycle in accordance with card association rules and regulations.
- Investigate potentially fraudulent transactions and recommend appropriate actions.
- Handle customer disputes and recovery processes.
- Review merchant responses and support recovery efforts.
- Perform transaction validation and fraud trend analysis.
- Prepare reports and maintain compliance with internal policies and PCI standards.
- Coordinate with internal stakeholders and support new team members through knowledge sharing.
- Deliver exceptional customer service while resolving complex cases.
Requirements: French Language Certification B2 Level (Mandatory)
Excellent French Communication Skills (Read, Write & Speak)
Valuable English Communication Skills
Strong analytical and problem-solving abilities
Knowledge of Fraud, Disputes, Chargebacks, Banking Operations, or Financial Services
Proficiency in MS Excel, Word & PowerPoint
Ability to work in rotational shifts
Work Details:
- Work from Office
- Rotational Evening Shifts
- Rotational Week Offs
- Full-Time Position
Interested candidates can share their updated resume with us.
Palak- (phone hidden)
Don't miss this amazing opportunity!
Share with friends who are looking for a great opportunity
📌 Hiring For FrenchCertified || Chargeback Analyst (Gurugram)
🏢 NTT DATA
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.