CAPGEMINI IS HIRING FOR INTERNATIONAL VOICE PROCESS!

INTERNATIONAL UK VOICE PROCESS | CUSTOMER SUPPORT

Build Your Career With a Global Brand!

Greetings from the Hiring Team!

We are hiring experienced customer service professionals for an exciting International UK Voice Process. If you have excellent English communication skills and enjoy interacting with international customers, this is an opportunity to grow your career in a global work environment.

For more details Contact below no:

Rani:(phone hidden)

JOB DETAILS

Company: Capgemini

Role: Customer Support Executive

Process: International UK Voice Process

Location: Bengaluru | Work From Office

Experience:0 to 4 years

Working Days: 5 Days Working

Week Offs: Fixed Saturday & Sunday

Shift: UK / International Shift

Salary: Up to 5 LPA

Education: Graduate / Equivalent qualification

B.E/B.Tech Candidates: Not Eligible

YOUR ROLE

- Handle inbound calls from UK customers and provide professional customer support.
- Understand customer requirements and deliver accurate, timely resolutions.
- Resolve customer queries, complaints, service requests and escalations.
- Demonstrate excellent active listening and communication skills.
- Maintain accurate customer interaction records in CRM/system applications.
- Follow defined SOPs, quality standards, compliance guidelines and SLAs.




- Take ownership of customer concerns until appropriate resolution.
- Coordinate with internal teams for complex issues and escalations.
- Maintain performance across Customer Satisfaction, Quality, AHT, FCR and Productivity.
- Create a positive and professional experience for every UK customer.

WHAT WE ARE LOOKING FOR 13 years of relevant work experience

Experience in International Voice / UK Voice / BPO / Contact Centre / Customer Support preferred

Excellent spoken English and robust listening skills

Comfortable interacting with UK customers

Strong customer-handling and problem-solving abilities

Good typing and basic computer/CRM skills

Willingness to work from office

Candidates who can join as per business requirements

EDUCATION CRITERIA

Eligible: Graduates or Undergraduates /relevant equivalent qualifications

Not Eligible: B.E / B.Tech candidates

WHY JOIN?

Salary up to 5 LPA

5 Days Working

Fixed Saturday & Sunday Off

International UK Customer Exposure

Global Work Environment

Career Growth Opportunities

Performance & Recognition Opportunities

IMPORTANT ELIGIBILITY For more details Contact below no:

Rani:(phone hidden)

[email protected]

Rivera Manpower Services

📌 Hiring For Capgemini/ International voice process/ 5LPA (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru