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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Head — Strategy, Transformation and Change Management

Business: Workplace Management, India

Reports to: Managing Director, Workplace Management, India

Role summaryThe Head — Strategy, Transformation and Change Management will own the strategy for the Workplace Management business in India and lead the change that delivers it. You will be accountable for where the business competes, how it grows and how it operates, and you will personally lead the programs and the people change that put the strategy into practice.

You will work with the Managing Director and the business leadership team to shape priorities for growth, client experience, service excellence, talent and operating efficiency across the India portfolio. You will also lead the capability agenda for the business, working with JLL Academy to build the leadership and technical bench that Workplace Management needs to scale.

This role suits a leader who can set direction, make hard prioritization calls and stay with the work through implementation.

Key responsibilitiesStrategy ownershipOwn the Workplace Management India strategy and the annual planning cycle, including growth priorities, client segments, service lines, geographic focus and investment choices.

Analyze the India workplace and facilities market, client demand, competitor moves and white-space opportunities, and turn the findings into decisions for the leadership team.

Define the business’s targets and the measures that track them, and be accountable for progress against them.

Build the business case for new service offerings, partnerships, technology investments and market expansion.

Connect India strategy with global and regional Workplace Management priorities, so India’s plans reflect the wider JLL direction.

Enterprise transformationLead the transformation roadmap for Workplace Management India, covering operating model, service delivery, productivity, technology adoption and cost-to-serve.





Identify opportunities to improve account performance, site operations and cross-functional collaboration, and drive them through to results.

Set up program governance, with named owners, milestones and benefit tracking, and report outcomes to the Managing Director.

Run a portfolio view across programs so that priorities, resources and dependencies are managed in one place.

Change management implementationLead implementation of change management for every major program, including impact assessment, stakeholder mapping, communication, training, adoption tracking and reinforcement.

Work directly with account leaders, site teams and functional heads to put new ways of working into daily operations, from corporate teams through to site-level staff.

Build change leadership among business and account leaders, so managers lead change within their own teams.

Measure adoption and act on what the data shows, adjusting the approach where uptake falls short.

Build a culture of continuous improvement, client-centricity and learning.

Capability building and JLL AcademyLead the India capability agenda for Workplace Management with JLL Academy and business leaders.

Design and scale learning programs in leadership development, client-centricity, operational excellence and transformation skills.

Strengthen the leadership pipeline and succession readiness, with a focus on account and operations leadership.

Partner with external institutions, industry experts and learning platforms where they strengthen the business.

Innovation and incubationIdentify and incubate new programs and service ideas that improve client outcomes, business performance and employee experience.

Bring in market insight and practice from other industries and geographies.

Stakeholder managementPartner with the Managing Director and the Workplace Management India leadership team.

Work with JLL India functions, regional teams and global Workplace Management leaders to align priorities.

Represent the strategy and transformation agenda to clients, partners and industry bodies where required.

Ideal candidate profileProven leadership in strategy, transformation, operations, consulting or general management, ideally in facilities management, workplace services, real estate or a related services business.





A record of owning a strategy and delivering it, with measurable business results.

Hands-on experience implementing change in large, people-intensive operations.

Formal change management experience, with examples of adoption that was measured and sustained.

Deep understanding of the Indian business environment and client landscape.

Experience working across a matrixed organization and with senior client stakeholders.

Solid executive presence, communication and influence.

Exposure to learning ecosystems, leadership development or institutional partnerships is an advantage.

Key competenciesStrategic thinking and market insight

Strategy ownership and commercial judgment

Transformation leadership

Change management and implementation

Program governance and execution

Organizational development

Leadership development

Stakeholder management and influence

Innovation and growth mindset

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Head — Strategy, Transformation and Change Management (Bengaluru)
🏢 JLL
📍 Bengaluru