Role & responsibilities :

The unit and its workflow

Head the whole processing workflow at the centre: login, documentation, sanction conditions, disbursement, booking and post disbursement documents.

Plan the workload across the unit, manage the queues, and hold turnaround time and service levels for high-volume processing.

Act as the highest escalation authority for the unit, and settle complex operational issues with the credit, sales, risk and technology teams.

Manage changing business volumes, regulatory updates, technology rollouts and operations across several locations.

Controls, audit and regulation

Keep the unit ready for audit at all times, with documented controls, SOP governance and risk mitigation.

Give expert guidance on NBFC regulations, operational controls, audit standards and data security.

Hold the unit to regulatory compliance, and close audit findings with corrective action that lasts.

Maintain high standards of data accuracy, process integrity and quality across every processing activity.

Apply secure data handling, access governance and data privacy controls.

Risk and process management

Lead deep-dive analysis, trend reviews and root cause work on errors and delays, and put in controls that hold.

Decide operational priorities, resource allocation, policy alignment and risk-based actions.

Automation and digitisation

Lead process re-engineering, automation and digitisation to raise productivity and reduce errors.

Work with RPA, OCR and workflow automation tools, and standardise SOPs across the unit.

People





Lead multi-layer teams of up to 50 or more, and manage managers and team leads.

Build future leaders and the capability of every team in the unit.

Build a culture of integrity, accountability, compliance and disciplined execution.

Reporting to leadership

Build KPI dashboards and trend analysis, and report the unit's performance to senior leadership.

Present business reviews and transformation plans to senior leaders, and lead cross-functional governance forums.

Preferred candidate profile

15 to 23 years in NBFC or bank central processing or loan operations, with high-volume processing.

You head, or have headed, central loan operations for all of India, across loan products, from login to post disbursement documents.

You have processed home loans and loan against property, and vehicle loans or other retail asset loans too.

At least 5 years managing teams of 30 to 50.

You know the regulations your unit works under, and you can explain how a recent change altered your SOP.

You know operational risk and process management, and the credit checks made before disbursement.

You have led automation or digitisation work, and you can show what it changed in turnaround time or errors.

You speak Hindi and English.

You have held every job of the last 10 years for 2 years or more, with a explicit reason for each move.

PG or MBA from a reputed institute.

Advanced Excel, with exposure to Power BI or Tableau, and to Lean or Six Sigma.

You are based in Chennai, or you will relocate to Chennai.

📌 Head, Central Loan Operations (All India) (Chennai)
🏢 Vayura Hr And Advisors
📍 Chennai