Company Description Epsom Wellness & Longevity is a premier wellness destination offering advanced cryotherapy, aesthetic, and holistic wellness services designed to revitalize the body and mind. The spa specializes in cutting-edge cryotherapy treatments that support physical recovery, stress relief, and overall well-being. Guests experience services in a state-of-the-art facility that provides a serene and refreshing environment to maximize therapeutic benefits.

A team of skilled, certified professionals leads every session, with a strong focus on safety, comfort, and effectiveness. The spa is dedicated to delivering high-quality, personalized care to help guests feel and perform at their best.

Roles & Responsibilities

- Welcome clients and ensure a warm, professional and hospitable experience at the clinic.
- Handle front-desk operations, client enquiries and appointment scheduling.
- Coordinate client consultations with doctors, dermatologists and cosmetologists.
- Attend to incoming calls, WhatsApp enquiries and client requests.
- Make a minimum of 100 outbound calls daily to clients from the clinic database, enquiry records, leads and other reference sources to generate appointments, coordinate consultations, conduct follow-ups and encourage client visits.
- Manage appointment bookings, confirmations, rescheduling and reminders.
- Explain basic information about clinic services, treatments, packages and ongoing offers.
- Coordinate with the clinical team to ensure smooth client visits and treatment schedules.
- Maintain client records,



appointment details and enquiry databases.
- Follow up with clients regarding consultations, appointments, feedback and future visits.
- Assist in client retention and encourage repeat visits through regular engagement.
- Coordinate with the sales and clinic management teams for lead follow-ups and conversions.
- Handle client feedback and basic complaints professionally, escalating concerns when required.
- Assist with billing, payments and maintaining front-desk records.
- Ensure the reception area and client waiting areas are clean, organised and presentable.
- Maintain professional grooming and ensure a high standard of customer service.

Eligibility & Experience

· Graduate in any relevant discipline.

· Freshers with good communication, convincing and sales skills may apply.

· Prior experience in front-desk operations, hospitality, customer service, salons, aesthetic clinics or medical spas will be preferred.

· Basic computer knowledge and familiarity with MS Office.

· Experience in handling client enquiries and appointment coordination is an advantage.

Required Skills

· Excellent verbal and written communication skills.

· Good client convincing and sales generation skills

· Pleasant personality and professional grooming.

· Solid interpersonal and client-handling skills.

· Good coordination and organisational abilities.

· Ability to multitask and manage front-desk responsibilities.

· Customer-oriented approach with a focus on client satisfaction.

- · Basic sales and client-conversion abilities.

📌 Guest Relations Specialist (Mumbai)
🏢 Epsom Wellness u0026amp; Longevity
📍 Mumbai