For more details contact - Rosy - (phone hidden)

Job Responsibilities

- Handle customer queries through voice and non-voice channels as part of a blended process.
- Provide accurate information, assistance, and solutions to customer concerns.
- Respond to customer requests professionally while maintaining high service quality.
- Understand customer requirements and ensure timely query resolution.
- Maintain proper documentation and update customer information in internal systems.
- Follow company policies, process guidelines, and quality standards.
- Meet daily performance targets related to productivity, customer satisfaction, and service quality.
- Coordinate with internal teams whenever required to resolve customer issues.

Key Skills Required

- Good verbal and written communication skills.
- Basic computer knowledge and proficiency in MS Office.
- Good listening, problem-solving, and interpersonal skills.
- Customer-centric approach with a positive attitude.
- Ability to handle customer queries patiently and professionally.
- Willingness to work in rotational shifts, including night shifts.
- Adaptability to a rapid-paced work environment.
- Basic typing and email-handling skills.

Preferred Candidate Profile

- Only graduate freshers are eligible to apply.




- Candidates must have completed their graduation from a recognized university.
- No prior work experience required.
- Candidates should possess good communication and interpersonal skills.
- Must be comfortable working in a blended (Voice & Non-Voice) process.
- Must be flexible to work in rotational shifts.
- Should be comfortable with a hybrid working model (3 days work from office and 2 days work from home).
- Candidates should be willing to participate in the apprenticeship program.
- Candidates must have a learning mindset and a willingness to build a career in the customer service/BPO industry.

Job Highlights & Benefits Salary In-hand

19,000

Night Shift Allowance

7,000

Total potential monthly earnings

26,000

- Working Days: 5 days a week
- Weekly Off: Saturday & Sunday fixed off
- Work Model: Hybrid
- Office Attendance: 3 days WFO + 2 days WFH
- Shift: Rotational shifts
- Transport: Both-way cab facility
- Process: Blended (Voice & Non-Voice)
- Program: Apprenticeship program
- Certification: Government-recognized apprenticeship certificate, subject to program terms and successful completion
- Eligibility: Graduate freshers only

For more details contact - Rosy - (phone hidden)

📌 Graduate Fresher | Blended Process | Hybrid | Apprentice (Delhi)
🏢 Expert Staffing Solutions New Delhi
📍 Delhi