Role & responsibilities

- Always ensure outstanding customer care.

- Maintain a friendly, cheerful, and courteous demeanour always.

- Courteously and accurately answer inquiries from potential guests and accept resort queries.

- Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

- Use suggestive selling techniques to sell room nights, increase occupancy and revenue.

- Supervise daily shift process ensuring all team members adhere to Standard Operating Procedures.

- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

- Resolve member issues, complaints, problems in a quick,



productive manner to maintain a high level of customer satisfaction and quality service.

- Allocate rooms to expected arrivals after checking the guests' preferences and special requests.

- Build strong relationships and liaise with all other department's especially housekeeping, MEM team etc.

- Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by resort bank agreement policy.

- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

📌 Front Office Manager (Ratnagiri)
🏢 Club Mahindra
📍 Ratnagiri