Department: Front OfficeReporting To: Resort Manager
Key Roles & Responsibilities
- Welcome guests and handle check-in and check-out procedures.
- Manage room reservations, walk-in bookings, telephone enquiries and OTA bookings.
- Maintain guest records, booking registers and room occupancy reports.
- Handle guest queries, complaints and special requests professionally.
- Coordinate with housekeeping for room readiness and cleanliness.
- Coordinate with restaurant, kitchen, swimming pool and maintenance departments.
- Prepare guest bills, collect payments and maintain daily transaction records.
- Provide guests with information about resort facilities, services and policies.
- Prepare daily arrival, departure and occupancy reports.
- Follow management instructions and maintain proper discipline and hospitality standards.
Required Skills
- Valuable communication skills in Bengali, Hindi and English.
- Basic computer knowledge.
- Previous hotel or resort experience preferred.
- Professional attitude and guest-handling skills.
- Ability to work in rotational shifts.
Overall Responsibility: To ensure smooth front office operations, excellent guest satisfaction and effective coordination among all resort departments.
Management
ARYANAA GROUP
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Pay: ₹10,432.41 - ₹15,000.00 per month
Work Location: In person
📌 Front Desk Receptionist (Purba Medinipur)
🏢 Aryanaa Group
📍 Purba Medinipur
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