1. Counsel patients and their attendants regarding estimated treatment costs and hospital packages.

2. Explain billing procedures, payment policies, deposits, and other financial requirements.

3. Coordinate with the treating consultants and clinical teams to obtain treatment estimates.

4. Explain insurance coverage, cashless facilities, exclusions, deductions, and non-payable items.

5. Coordinate with the TPA and insurance department for approval-related queries.

6. Guide patients regarding advance payments and outstanding dues.

7. Provide financial counselling to patients before admission and during hospitalization.

8. Assist patients in understanding final bills and resolving billing-related queries.

9. Coordinate with the billing, TPA, admission, and discharge departments for smooth patient services.

10. Maintain proper records of patient counselling, estimates, and financial discussions.

11. Handle patient and attendant grievances related to billing and financial matters.

12. Ensure confidentiality of patient financial and personal information.

📌 Financial Counsellor (New Delhi)
🏢 Max Healthcare
📍 New Delhi