- Create, maintain and organize Google Sheets for daily records, reporting and tracking
- Monitor and maintain account health across Amazon, eBay and Walmart, ensuring compliance with marketplace policies
- Resolve account and listing issues by contacting Seller Support via calls or opening support tickets
- Create and track removal orders
- Manage customer returns and reimbursement claims
- Manage the product catalog, including creating, updating and optimizing listings
- Use AI tools to speed up daily tasks such as listing content, research and reporting
Required Skills and Qualifications:
- 3+ years of hands-on experience with Amazon Seller Central; experience with eBay and Walmart Seller Center is required
- Strong command of Google Sheets (formulas, data organization and record keeping)
- Solid understanding of account health metrics and policy compliance
- Expertise in listing creation and optimization (titles, bullet points, keywords, images, variations)
- Practical knowledge of AI tools (such as ChatGPT, Claude or similar) and how to apply them to e-commerce work
- Fast and efficient, able to handle a high volume of tasks in a fast-paced environment while maintaining accuracy
- Positive communication skills for handling Seller Support and resolving cases
- Detail-oriented, organized and able to work independently