Key Responsibilities

Customer Chargeback Management

- Track and monitor customer chargebacks, deductions, and claims on a regular basis.

- Review supporting documentation, including invoices, proof of delivery, pricing agreements, and promotional contracts.

- Investigate chargeback disputes and coordinate with Sales, Logistics, Customer Service, Finance, and customers for resolution.

- Prepare and submit dispute documentation within customer timelines.

- Maintain chargeback logs and provide status updates on open and resolved claims.

- Identify recurring causes of chargebacks and recommend corrective actions to reduce future claims.

- Reconcile chargeback settlements and support Accounts Receivable collections.

Inventory Reporting

- Prepare daily, weekly, and monthly inventory reports.

- Monitor inventory levels, stock movements, aging inventory, and stock variances.

- Analyze inventory trends and highlight potential risks such as stock-outs or excess inventory.

- Coordinate with warehouse and planning teams to ensure inventory accuracy.





- Generate management reports and dashboards for inventory performance metrics.

- Support inventory reconciliation and periodic stock audits.

Data Analysis & Reporting

- Develop and maintain Excel-based trackers and reports.

- Prepare KPI reports related to chargeback recovery, claim resolution, inventory accuracy, and stock availability.

- Ensure data accuracy and timely reporting to management.

- Assist in process improvement initiatives and reporting automation.

Required Qualifications

- Bachelor's degree in Commerce, Business Administration, Supply Chain Management, Finance, or related field.

- 2-5 years of experience in customer chargeback management, accounts receivable, customer service, inventory control, or supply chain operations.

- Solid proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, formulas, and reporting).

- Experience with ERP systems such as SAP.

- Strong analytical and problem-solving skills.

📌 Dispute Tracking & Inventory Reporting Executive (Mumbai)
🏢 Pegasus International
📍 Mumbai