We are seeking a highly seasoned F&A; SME Leader with extensive experience managing large and complex Finance & Accounting (F&A;) programs for Banks. This is a senior leadership role responsible for driving service excellence, building scalable, and future‑ready delivery capabilities aligned to Genpact’s digital‑first and transformation‑led operating model. The successful candidate will collaborate closely with cross-functional teams to support new business opportunities, enhance service offerings, and champion best practices across all F&A; operations.

Responsibilities

Own the Outcome

- Provide SME leadership in the pursuit of new F&A; deals across the Banking vertical
- Provide end‑to‑end leadership for modernizing and standardizing F&A; operations, enabling predictable, compliant, and “surprise‑free” service delivery.
- Establish strong governance, controls, and performance management frameworks to ensure operational stability across portfolios.

Drive Excellence

- Lead standardization and simplification initiatives across processes, portfolios, and delivery locations.
- Build scalable operating models and delivery capabilities that support growth and increasing business complexity.

Think Transformation

- Drive transformation initiatives across processes through digitization, agentic solutions, and analytics.
- Enable continuous improvement and productivity improvement as part of the operating culture.

Strategic Client Partnership

- Grow and deepen CXO‑level client relationships in partnership with Lead Client Partners and Delivery teams.
- Act as a trusted advisor,



translating client priorities into execution and transformation roadmaps that deliver measurable business outcomes.

Stakeholder Management

- Establish and sustain strong, strategic relationships with key client and Genpact stakeholders.
- Operate effectively within a global matrix organization, influencing across functions and geographies.

Thought Leadership

- Provide thought leadership across F&A; Operations and delivery transformation.
- Lead and execute complex, cross‑functional initiatives with consistency and discipline.

Qualifications/Skills we seek in you!

- Accounting qualification – Chartered Accountant
- Over 15 - 20 years of post-qualification experience
- Demonstrate thorough knowledge of accounting principles, systems and procedures
- SME knowledge across RTR, FP&A;, OTC, AP, Taxes and Payroll (or at least two areas)
- Experience in transitioning to a recent ERP (could be SAP, PeopleSoft etc.)
- Experience of handling F&A; Tools (e.g. Blackline, ServiceNow, Billing systems, AP workflows etc.)
- Experience with using Agentic AI solutions across F&A;
- Expert capability in generating meaningful insights from large and disparate data sources
- Ability to clearly communicate ideas and analytics concepts
- Experience using Business Intelligence tools such as (PowerBI, Tableau, Qlik)
- Impeccable client management skills
- Would be required to demonstrate logical thinking, good numeric abilities, domain understanding, technology affinity and project/program execution
- Proven experience in setting up, managing large spans of control (300–500+ team members) in a global delivery
- Transformation experience – demonstrated ability to design and execute operational transformation

Location-NCR

📌 Delivery Leader - F&A - AP (Gurugram)
🏢 Genpact
📍 Gurugram