- Managing customer enquiries mainly by email and telephone
- Tracking domestic and international shipments
- Liaising with courier, freight, and pallet carriers
- Investigating delayed, missing, or problematic shipments
- Updating customers proactively
- Handling complaints professionally
- Following up with carriers until issues are resolved
- Processing bookings and checking shipment information
- Dealing with urgent same-day and time-sensitive shipments
- Maintaining accurate records within our systems/CRM
- Working closely with our UK and India teams
📌 Customer Support Executive - UK Process (Ahmedabad)
🏢 EazeRecruit HR Private
📍 Ahmedabad
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