Position: Customer Support Executive – Automobile

Location: Gurgaon

Experience: 3–5 Years

Education: Graduate (B.Tech / Engineering Diploma preferred)

Industry: Automobile preferred

Key Responsibilities:

- Handle customer complaints and ensure timely resolution within defined TAT.
- Coordinate with dealers, regional teams, call centres, and internal departments.
- Manage customer escalations and ensure effective closure.
- Conduct dealer reviews and support CRM improvement initiatives.
- Identify recurring customer issues and work on process improvements.
- Coordinate with Quality, Parts, Sales Support, and Marketing teams.
- Support dealer training and customer satisfaction initiatives.

Required Skills:

- Positive communication skills in English and Hindi.
- Basic automobile technical knowledge.
- Proficiency in MS Excel and PowerPoint.
- Strong customer-handling and problem-solving skills.
- Ability to manage complaints, escalations, and dealer coordination.
- Customer-centric approach and good time management.

📌 Customer Support Executive – Automobile (Gurugram)
🏢 EduRun Group
📍 Gurugram