Company Description IMR Soft LLC is an outcomes-driven technology services and strategic resourcing partner that helps enterprises build, modernize, operate, and scale critical technology capabilities. Headquartered in Princeton, New Jersey, with strong delivery presence across the U.S. and India, the company serves clients in BFSI, pharmaceuticals and life sciences, manufacturing, automotive, telecom, and technology-led industries.

IMR Soft’s capabilities cover managed services, SAP transformation, AI-led product engineering, cloud and infrastructure, data and analytics, application support, QA automation, DevOps, SRE, and strategic technology resourcing. The company focuses on accountable delivery models, including specialist teams, project pods, pilots, and long-term transformation support. IMR Soft differentiates itself by combining strategic talent access with strong delivery governance and measurable business outcomes.

Role Description The Inbound Process Associate is a full-time, on-site role based in Bengaluru. This position is responsible for handling inbound customer interactions via phone, email, or digital channels, ensuring timely and accurate responses to inquiries and service requests.

The associate will review and process customer information, perform basic financial or account-related checks, and route issues to appropriate internal teams when needed.



Day-to-day tasks include maintaining detailed records in internal systems, following defined BPO and process workflows, and adhering to quality, compliance, and productivity standards. The role also involves collaborating with team members and supervisors to resolve complex cases, support continuous process improvement, and provide a professional, customer-focused experience in every interaction.

Qualifications

- Candidates should possess strong Customer Service and Communication skills to manage inbound queries and deliver transparent, professional responses.
- Candidates should possess solid Analytical Skills to interpret customer information, identify issues, and follow logical steps for resolution.
- Candidates should possess Finance-related understanding to handle basic account, billing, or transaction queries accurately.
- Candidates should possess familiarity with Business Process Outsourcing (BPO) environments, including workflow adherence and performance metrics.
- Additional beneficial qualifications include proficiency with CRM or ticketing tools, attention to detail, ability to work in rotational shifts if required, and prior experience in inbound customer support or shared services.
- A bachelor’s degree or equivalent education, along with the ability to work on-site in Bengaluru and collaborate effectively in a team environment, is preferred.

📌 Customer Support Associate (Bengaluru)
🏢 IMR Soft
📍 Bengaluru