We’re Hiring | Customer Success Manager

? Location: Bengaluru (On-site) | ? Full time | ? 5+ Years

At @Mitigata, you’ll be the trusted security advisor and advocate for your portfolio of accounts — owning the full customer lifecycle from onboarding and adoption through executive reviews and renewal, and working with SOC, engineering, sales, and partner teams to strengthen each client’s security posture.

About the role:

You’ll own onboarding (kickoffs, scope, success criteria, go-live); build success plans and drive adoption of Mitigata services and Gordon Console; run monthly service reviews and quarterly executive reviews (posture, incidents, SLAs, recommendations); monitor account health and lead escalations with Get-to-Green recovery plans; close security gaps (missing log sources, unprotected assets, unused licences); own renewals and spot upsell/cross-sell; and collaborate across Sales, Finance, Engineering/SOC, Product, and external partners (OEMs, auditors,



certification bodies).

What we’re looking for:

? 5+ years in customer success, technical account management, or client-facing delivery — in cybersecurity or IT services

? B.Tech, ideally in cybersecurity / CS / IT; SOC or managed-security exposure preferred

? Working knowledge of ISO 27001, SOC 2, DPDP Act; familiarity with NIST CSF & MITRE ATT&CK;

? Hands-on familiarity with SIEM, EDR, DLP, MDM, email security, vulnerability management

? Strong communication — explains technical risk in business terms to executives

? Proficiency with CRM tools, Excel/Sheets, and PowerPoint

Nice to have:

? CISSP, CompTIA Security+, ITIL, or ISO 27001 Lead Implementer / Lead Auditor

#Hiring #CustomerSuccess #CyberSecurity #AccountManagement #SOC #ISO27001 #BangaloreJobs

📌 Customer Success Manager (Bengaluru)
🏢 Mitigata™ - Full-Stack Cyber Resilience
📍 Bengaluru