Company Description Liza Technologies is a product-based IT company headquartered in Nagpur, Maharashtra, India, specializing in business management solutions for the fashion and made-to-measure clothing industry. The company’s solutions are used globally, supporting clients in streamlining operations, improving productivity, and enhancing customer experiences. Liza Technologies focuses on delivering innovative, practical products that solve complex industry challenges.

Team members collaborate across functions to continually refine and expand these solutions for a worldwide customer base.

Role Description The Customer Success and Retention Executive role is a full-time remote position focused on supporting and growing customer relationships. In this role, you will onboard new clients, guide them through product features, and ensure smooth implementation and adoption of Liza Technologies’ solutions. You will monitor customer usage and feedback, respond to inquiries, resolve issues, and coordinate with internal teams to deliver timely, effective support.

You will also identify opportunities to strengthen customer satisfaction, reduce churn, and drive retention through proactive check-ins,



upsell or cross-sell recommendations, and ongoing account management activities. Regular reporting on customer health, retention metrics, and improvement opportunities will be a key part of your day-to-day work.

Qualifications

- Customer Satisfaction and Customer Retention skills to ensure long-term, value-driven relationships.
- Customer Support experience with a focus on responsive, solution-oriented communication.
- Account Management skills to oversee customer portfolios and support growth opportunities.
- Analytical Skills to interpret customer data, identify trends, and recommend improvements.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Comfort working in a remote environment, with robust time management and self-organization abilities.
- Experience in SaaS or product-based IT companies, ideally in fashion or related industries, is an advantage.
- Bachelor’s degree in Business, IT, Communications, or a related field, or equivalent practical experience.

📌 Customer Success And Retention Executive (India)
🏢 Liza Technologies
📍 India