About US

PKFARE was founded in 2014 and is a global travel content and distribution platform specializing in airline tickets, hotels, and accommodation.

We connect with global distribution systems, travel suppliers, hotel groups, DMCs, and other travel partners to provide our international customers with access to global inventory, competitive pricing, and efficient distribution solutions.

As part of the broader DerbySoft ecosystem, PKFARE continues to expand its global hotel sourcing and distribution capabilities across key international markets.

About this JOB

Position Title: Flight Ticketing & Customer Support Agent

Resumes to:[email protected]

Location: Remote within India, Bengaluru-based candidates preferred

Employment Type: Full time

Key Responsibilities

- Process flight reservations and issue airline tickets through GDS or online booking systems.
- Handle ticket changes, reissues, cancellations, refunds, voids and name corrections.
- Support schedule changes, flight disruptions and urgent travel-related requests.
- Respond to customer and partner inquiries through email, chat and other support channels.
- Check fare rules, ticket conditions and booking details accurately.
- Coordinate with airlines, suppliers and internal teams to resolve complex cases.




- Maintain accurate records and follow company procedures and data-security requirements.
- Support other travel operations projects as assigned.

Requirements

- Bachelor’s degree or equivalent practical experience.
- 2+ years of experience in airline ticketing, travel agencies, OTA, corporate travel or customer support.
- Hands-on experience with Amadeus, Sabre, Galileo, Travelport or similar GDS systems is preferred.
- Strong spoken and written English communication skills.
- Clear and easy-to-understand pronunciation.
- Strong attention to detail and ability to handle time-sensitive requests.
- Customer-oriented, responsible, patient and willing to learn.
- Good computer skills, including MS Office and web-based systems.
- Comfortable working remotely with a reliable internet connection and suitable workspace.
- Willingness to work rotational shifts, including weekends and public holidays when required.

How to Apply

Please submit your CV and include:

- Current location
- Notice period
- GDS or ticketing systems used
- Years of travel-industry experience
- Availability for rotational shifts
- Expected monthly salary

📌 Customer Service Specialist, Ticketing (India)
🏢 PKFARE
📍 India